Forum Discussion
rmp34
7 months agoNewbie Caller
Fraud - Returned Gateway In Mint Condition, Now they want $79.00
Returned 5G internet Gateway as speeds got worse over time. Returned in original packaging as instructed and in mint condition. Now they want $79 for saying the unit is damaged. I shipped the unit...
danteaching
3 months agoRoaming Rookie
I received my bill today and called regarding the dispute I had initiated after being fraudulently charged for equipment I didn’t damage. I was told that they would remove $20 of the total $85. Total ripoff. Rep also informed me that they couldn’t consider waiving anymore of the fee BECAUSE I hadn’t unboxed it to check if was damaged when I received it!
I’m totally disgusted with this company. I’ve been a loyal customer for years and to be not just treated shabbily but ripped off is really outrageous! I can’t imagine another large company on the planet doing this.
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