Current outage in Belingham area?

As a FYI,  the performance I cited above has nose dived… Was

82 Mbps down and 25 Mbps up. (which I was getting consistently when I first signed up) 

and today it’s

8 Mbps down and 3-6 Mbps up.

t-mobile may be under provisioning … so as customer base grows, performance drops, and drops..

Anyone else see the same.

Kaleokahu wrote:

Now I’m told it will be ANOTHER 24 to 48 hours for the “upgrade” to finish and service restoration.  If you can contact T-Mobile they can temporarily re-route your connection to a different tower.

I hope no one needs an ambulance or fire truck... 

My service was re-routed and I’m now restored.

This outage is to upgrade the network for UC 5G.  “UC” stands for “ultra capacity”.  What is galling is that the upgrade is to allow T-Mobile to cram more signal into the same bandwidth, i.e., sell more handsets and to obsolete old ones.  I asked the agent why no advance notice was given to customers to expect up to 72 hours of service outage, and why customers aren’t automatically re-routed.  As usual, no answers.

It is the phone company, after all.

I’m on the southeast coast and I’ve been having trouble with my home internet since 11/3. I was told technicians were working on my tower and the issue would be resolved, but as of today it hasn’t been, so I’ll be calling tech support. Also the app wouldn’t load so I had to delete and add.  In reading comments on the Apple App Store there are MANY more people experiencing issue with the app and home internet service.  I don’t know what they’ve done or are doing, but I don’t think it’s a stretch to say it’s affecting customers worldwide. My download speeds have dropped tremendously so my main streaming service just buffers, Wi-Fi signal to phones is weak as well.

Kaleokahu wrote:

Now I’m told it will be ANOTHER 24 to 48 hours for the “upgrade” to finish and service restoration.  If you can contact T-Mobile they can temporarily re-route your connection to a different tower.

I hope no one needs an ambulance or fire truck... 

Mine has been working. Have you tried turning on wifi calling? That seemed to work yesterday. I do not have internet through tmobile, wondering if that is different? Mine did not work off of any towers. 

I believe all phones works without service to 911. I hope everyone has an updated phone for this feature. I'm wondering how anyone can make calls (to tmobile). Mine wasn't able to call out or receive any. 

Now I’m told it will be ANOTHER 24 to 48 hours for the “upgrade” to finish and service restoration.  If you can contact T-Mobile they can temporarily re-route your connection to a different tower.

I hope no one needs an ambulance or fire truck... 

malerba423 wrote:

@Kaleokahu I'd try restarting your router. My service has been working as normal for the last 12+ hours

I’m talking only about my phone, which has been rebooted.  I have cable internet.  Thanks.

@Kaleokahu I'd try restarting your router. My service has been working as normal for the last 12+ hours

I still have no internet on my phone and can’t make or take calls.  Any current fix updates as of 0700 on 11/8?

They better prorate my bill...

If this is HOME Internet service call 1-877 837-9842  They will just reply “We are looking at it” -- but if you do not call / complain… it will not get action. And call often.. I called every 2 hours… then is magically was resolved.

If telephone service, then call the support number for that.

I live in Bay View, and lost both phone and mobile internet for all day today (11/7/22).

My phone shows 4 bars, but displays “No internet connection” and “Not registered on network”.

Is this the same problem others in NW WA are having?  Is T-Mobile explaining, or giving a timeframe for a fix?