Forum Discussion
Cellular Data Dropping While in Transit
Not sure if anyone else has had this issue. I'm hoping yes and that there's an easy fix. I find that often, though not always, data connection drops while I'm traveling, possibly when switching towers? My phone will read 4-5 bars, LTE service but phone has completely lost all data connection. It's easy enough to fix by switching airplane mode on and back off again. Data comes right back, but it will remain shut off until I do this. It is incredibly annoying. Turning airplane mode on resets my tether/hotspot connection so that has to be redone as well which is extremely frustrating if trying to do something as simple as work from a train.
I rarely am on the phone (i.e. on a call) when this issue occurs but the few times I have been I will also lose the call. Or if I have switched towers and have yet to enable/disable airplane mode, when trying to call my phone acts up and will freeze once I try to place a call. I have to wait for it to unfreeze, toggle airplane mode on and back off and then I can call again like normal.
Mo_Rsa, I wonder if it is some network thing with the Sprint Merger and the move to 5G? I went to a T-Mo store and also talked to a tech on the phone and did not get a good answer.
My husband and I have been having the same issue lately! We used to have incredibly reliable service in our area. We will range form 2-4 bars but data drops (even with cellspot at home!) until we toggle airplane mode on and off several times.
Lately (seems like in the last few months) the only fix is to turn on “airplane mode” and then turn it off. No bueno, looking for options in terms of a different phone service.
I am about ready to give up on T mobile. Data drops out several times daily. Have to toggle the Airplane mode on and off to get data restored. I live and mostly travel in areas with great cogerage, but it still drops. 2020 I shouldn't have to deal with this.
I am having the exact same issue while roaming in Mexico, using a Galaxy S10.
I have 2 different phones and having the same issue traveling from the northside of Atlanta to the southside. I have an iPhone 6s and a new Motorola G7. I took the sim out of one and put it in the other with no change in the outcome. This happens m-f so the day of the week does not make a difference either. Does anyone on this thread or T-Mobile have any suggestions? This is getting very frustrating and rendering the use of the phone for any type of data communication useless.
That is a very good suggestion. I don't have another phone to try this with, though I recently replaced my phone through the apple store. I previously had the same issue. T-Mobile does not seem willing to look into the issue so if it continues I will just move to Verizon or ATT.
That's odd to me it seems something might be wrong with you IPhone had you tried putting the sim card on a other device and test it to see if you have the same issue because if its even freezing for which is rare with recently released IPhones then I say it's your iPhone that might have been given you issues
It would be awesome if TMobile would respond and/or do something about this. I am close to throwing my phone down a hole. I am actively looking for a new provider because this problem is so frustrating.
Yes. I have tried this and the issue always returns. Might be better for a day or two.
