Forum Discussion
Anyone else having problems since switching to T-Mobile?
I was a Sprint customer and switched to T-Mobile since the merger. I have been having problems ever since I switched. With Sprint, I had great reception. Now, with T-mobile, calls drop all the time, texts don’t always send right away, and data is very slow, if it even connects. I don’t even get call in my house. This is ridiculous. Why aren’t they using the same Sprint towers? I have to leave my house to get text messages. Help!!!!!
- nieyaae_Newbie Caller
Sprint switching to T-Mobile was the worse thing they ever could have did. I HATE t-mobile. Looking at other providers now!
- Tina_HNewbie Caller
I am having issues too. Calls dropping, horrible reception and delay in text messages. Might be time to find a new carrier
- airdogNewbie Caller
I’m in the same boat. Had sprint it was awesome. Then after Tmobile took over I had to get rid of my Samsung S7(which i used for 6 years,awesome phone), then the account fiasco of getting new phone & switching sprint account to a Tmobile account. Then my coverage gets worse & worse as time goes on. I live in the middle of downtown Portland OR & I get 0-1 bars at my apartment, on the top floor of my building. Then at cascade station, a big shopping near PDX airport, I have 0 coverage, no signal or anything on the 2 phones i use a Iphone se & Cat s61(android). Tmobile cell coverage is absolute garbage & gets worse everyday. With sprint I had coverage in the middle of nowhere when camping & fishing while everyone else had no signal. I miss Sprint...the good old days.
- bczehnderNewbie Caller
Same problem. I called the Sprint/Tmobile technical support last week, and spent an hour on the phone with them trying different things to fix my suddenly poor service. What really sucks to me is that we have historically had incredible service at my house and the surrounding areas. Now, if I’m driving between my house and literally anywhere, odds are that my calls will be dropped at least once. It’s a HUGE issue.
And I’ll add that their coverage map shows my house as a 5G zone, LMAO - BTONewbie Caller
My calls have been cutting out and dropping the minute TMobile took over. After numerous tries with customer service I will be switching to Verizon to see if it’s better.
VERY FRUSTRATED
- areamikeRoaming Rookie
I was “forced” to switch to the T-Mobile network about 8 months or so ago. I had been with Sprint for YEARS! I’ve always had good service in my area and my phone(s) have always worked. Since switching, I have had nothing but PROBLEMS! Every day I have to deal with dropped calls, unable to make calls, messages not sending or receiving.
I have spent HOURS if not DAYS troubleshooting a problem I did not create. I’ve even gone as far as resetting my Galaxy S20 back to Factory defaults. I was hopeful that would do the trick. NOPE!!!!
I still have the same ongoing issues. I use my phone for personal and work related tasks and this T-Mobile service is a joke. What am I paying for? A headache? Stress? Terrible Service? All of the above.
At this point, I’m done. My phone is paid off and I’ll be moving from T-Mobile’s network to a more reliable Cell phone provider.
Thanks for NOTHING T-Mobile.
EDIT: Why am I even posting this? T-Mobile doesn’t even read their own forums.
- NANCY9917Newbie Caller
I am having the exact same issues since switching over with the new SIM card 2 weeks ago. It doesn’t matter whether I am using the WiFi calling or the network. I’ve tried all of the troubleshooting suggestions with no improvement. It’s very frustrating.
- BrantmerrittNewbie Caller
Same issue here. What's even more crazy in my case is when I called about it the first time the agent tells me that my plan was grandfathered in with sprint because I was a customer for over 20 years but that grandfathered plan, which I was extremely happy with, transferred over to Tmobile as an "inferior" plan. To get to an equal experience I have to pay more money to bump to a higher service plan. This was the main stipulation from the government to allow this merger to happen. Tmobile is not allowed to jack up service prices for a set time frame. This must be how a class action lawsuit gets started.
- areamikeRoaming Rookie
BTO wrote:
My calls have been cutting out and dropping the minute TMobile took over. After numerous tries with customer service I will be switching to Verizon to see if it’s better.
VERY FRUSTRATED
I think I will join you. I have had nothing but problems since switching to the T-Mobile SIM. Is this some kind of a joke?
Dropped calls, unable to make or receive calls, delay in messages, messages not sending at all.
I NEVER had issues while with Sprint, so the obvious problem here is T-Mobile and they are not doing a darn thing about it.
- jbfortes16Newbie Caller
I will be leaving crappy TMOBILE (I have much harsher words I would like to use, but keeping it PG rated)!!!! I’ve had the same exact issues since they took over Sprint. I pray that they go bankrupt and out of business. Half of the time I show “No Service”. The other half I only get 1-2 bars. I live in New Orleans, (lots of crime lately) if something happens to me and I cannot make a call for emergency service, I swear these MF”s will have a lawsuit over their heads. And I’m sure I can get many of you to do a class action lawsuit with me seeing that you are all having the same issues with this pathetic company. I say we BOYCOTT these losers so they do go out of business.
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