Forum Discussion

Karisma's avatar
Karisma
Network Novice
2 months ago

Years old iPhone finance

So back in January 2021. I had finance/purchase a phone with T-Mobile which I still have to this day. I had giving it to my Father and he locked himself out of his Apple ID. I cannot get into it so contacting Apple. I was told I would have to get a proof of purchase receipt from the place that I had purchased it from the problem is. I cannot get into my T-Mobile Portal, since I no longer have services with T-Mobile and I cannot get through to customer service since I do not have a phone number or services with T-Mobile, so my question would be. How would I be able to gain access of set receipt to be able to unlock my phone mind. It’s an iPhone 12 Pro Max 512 GB so I don’t want to give it up. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    If your account wasn't closed more than a few months ago with T-Mobile.  You could see if a store could look up the account by your account number, if you still have it, and potentially see if the receipt is still available to print.  If it isn't or you don't have your account number.  It's more than likely not going to be possible to obtain it.