T-Mobile Took My Money and Refuses to Refund It!

I’m sharing this because customers deserve transparency and fair treatment.

On March 5, I ported out my T-Mobile number, which automatically canceled my account. I had a $54.51 balance, so I contacted customer service about a refund—only to be told it would be denied because my account was closed.

- I was NEVER informed during the porting process that I’d lose my remaining balance.
- I was told to submit a refund request anyway and would get a response in 5 business days—but after 15 days, nothing.
- When I followed up, they “lost” my request and made me submit another—which they said would be declined again!
- No reference number, no written confirmation, just runaround after runaround.

T-Mobile has no right to keep customer money without warning us first! If this is their policy, why not inform customers before we port out?

T-Mobile, do the right thing! This isn’t just about $54.51—it’s about fairness. Who else has had a similar experience? Let’s make our voices heard!