Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
NKC777 wrote:
Same issue here with 55+ senior plan. Rep told me when I signed up that my rate would never increase so long as I did not change plans, and kept my account in good standing. I have not changed plans, and my account is, and has always been in good standing. I contacted T Mobile customer service today about the issue, and they tried to gaslight me by telling me that my plan never included a lifetime price lock guarantee. Frauds and liars. I see a class action lawsuit coming on this one. Any good lawyers out there? I also just filed a complaint with the FCC. If anyone else would like to make a complaint, here is the link: https://consumercomplaints.fcc.gov/hc/en-us Takes about 5 minutes or less.
You might want to also file a fraud complaint with the FTC, file a complaint with the BBB, and also your state’s attorney general, especially if your state was one of the 13 that sued to try to block the Sprint merger. Now T-Mobile wants to merge with U.S. Cellular, reducing competition even further…. now that they’ve shown their true colors after the Sprint merger, the U.S. Cellular merger should be blocked.
Same issue here with 55+ senior plan. Rep told me when I signed up that my rate would never increase so long as I did not change plans, and kept my account in good standing. I have not changed plans, and my account is, and has always been in good standing. I contacted T Mobile customer service today about the issue, and they tried to gaslight me by telling me that my plan never included a lifetime price lock guarantee. Frauds and liars. I see a class action lawsuit coming on this one. Any good lawyers out there? I also just filed a complaint with the FCC. If anyone else would like to make a complaint, here is the link: https://consumercomplaints.fcc.gov/hc/en-us Takes about 5 minutes or less.
In one single move, by reneging on the “we won’t raise your rate” promise, T-Mobile has erased decades of trust. I always recommended T-Mobile because of superior customer service and the impression I had that they put their customers first. Sadly, they now have become no better (or worse) than their competitors. I will be shopping.
I am in the same boat as everyone else in this thread. I called T-Mobile twice. First to complain about the price increase that was guaranteed to never go up and being told after speaking to the rep who passed my call onto a manager named Rodney who told me he would investigate and call me back today (June 4). That call lasted almost 1 hour and I was told that the plan I had did not include a rate lock and was not in place until a month after I entered the agreement.
The second call was today when I spoke with a rep who was unable to find a note in Rodney’s post about when he would return my call. I asked to escalate again and spoke with Valerie who told me that rate locks only began in January this year (2024) and I could switch to the new plan that was $15 more per line than the magenta 55+ plan or stay with the current plan.
As mentioned in other posts I spoke to Valerie about contacting FCC and the local ABC News and Fox News stations about the issue and she said she was sorry to hear that. That leaves me with the solutions mentioned - FCC complaint and speaking with News stations about the attempt to discriminate against seniors.
I fully understand that prices go up but baiting seniors into a fixed price program to steal them from other carriers and then ending the very programs put in place is wrong. They need to hold the line with promises and prices. So, I am going to follow another suggestion. I am going to contact AT&T and Verizon to see if they would like to get seniors to talk about the way their accounts were lured away with false promises.
I will give T-Mobile the chance to correct this big mistake before going to the media and competitors. Independence Day is coming soon.
WFREYVOGEL wrote:
IMPORTANT UPDATE!!!!! After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread. The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile. Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines. This is the same price that I have been paying since 2017. No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate. It could be a coincidence, but it sounds like filing the FCC complaint may have worked. I urge all of you to give it a try. Only takes five (5) minutes online. Nothing to lose. Let us know whether it works for you too. Good luck!
I filed a complaint with the FCC as well, but have yet to hear back. I could try using the link that you used, but it might not be a good idea to have duplicate complaints on file with them.
IMPORTANT UPDATE!!!!! After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread. The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile. Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines. This is the same price that I have been paying since 2017. No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate. It could be a coincidence, but it sounds like filing the FCC complaint may have worked. I urge all of you to give it a try. Only takes five (5) minutes online. Nothing to lose. Let us know whether it works for you too. Good luck!
SpookWarrior wrote:
Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS.
For T-Mobile to rescind on their promise of the 55+ “$30 per month rate plan would “never” go up is simply a BREACH OF CONTRACT and to do it to the 55+ group is simply AGEISM DISCRIMINATION.
We need to have a concerted effort to bring T-Mobile to its senses - these are some:
1. File a complaint with the FCC
... https://consumercomplaints.fcc.gov/hc/en-us
2. File a complaint with the BBB
... https://www.bbb.org/file-a-complaint
3. Contact your state attorney's general office.
4. Contact your congressperson and two senators.
5. Contact AARP.
6. Contact Costco, if you got your service through them.
7. Start a "Boycott T-Mobile" campaign in social media.
8.Contact your favorite law office to bring a class action lawsuit against them.
You may also try sending an email to Pres/CEO Mike Sievert
... Mike.Sievert@t-mobile.com
Remember... UNITED WE STAND, DIVIDED WE FALL !!!
And for good measure, file a fraud complaint with the FTC. I also have one on file with DOJ’s anti-trust division.
This morning, I heard back from “Karen” from T-Mobile. They received my BBB complaint and wanted to review it with me. I got nowhere with her, of course. She told me there was nothing they could do about the price of my plan, told me the effective date, and that if I decide to leave within 60 days, they’d cover my final bill. She asked if I intended to leave, and I replied, Oh no… I fully expect there to be a class action suit againt T-Mobile for breach of contract over this, and I want to be here when that happens.
Clearly, we all see that T-Mobile is no longer the same company it was under John Legere, where they were much more customer friendly. Since his departure, we’ve seen the company discontinue the use of credit cards for auto pay, and requiring debit cards or other direct access to your bank account, which has fewer protections than credit cards. Now we see T-Mobile pissing off a very large portion of their customer base with this price increase. I’ve seen a lot of subscribers like myself talking about a class action lawsuit, but don’t know if anyone has moved forward with this idea. I certainy hope there is a law firm out there willing to take this up.
This has happened to me and thousands of us. We somehow need to get a CLASS ACTION LAWSUIT against T Mobile...that is a $120.00 year increase what is right is right and this is BREACH OF CONTRACT. If anyone is or knows any class action attorney sadly this is what needs to be done to stop this crap and have them enforce what they sold us
WFREYVOGEL wrote:
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
This has happened to me and thousands of us. We somehow need to get a CLASS ACTION LAWSUIT against T Mobile...that is a $120.00 year increase what is right is right and this is BREACH OF CONTRACT. If anyone is or knows any class action attorney sadly this is what needs to be done to stop this crap and have them enforce what they sold us
https://www.t-mobile.com/news/press/un-carrier-next
The Un-carrier Goes ‘All In.’ T-Mobile ONE Now Includes Taxes & Fees.
January 05, 2017
At “Un-carrier Next,” T-Mobile charts what’s next in wireless—announces an end to bogus monthly fees and added taxes, abolishes price hikes & pays customers back for unused data
Las Vegas, Nevada — January 5, 2017 —T-Mobile (NASDAQ: TMUS) today kicked off the next phase in its Un-carrier Movement—and unveiled a barrage of new moves aimed at eliminating some of the worst customer pain points in wireless today. Speaking at the “Un-carrier Next” press event during CES in Las Vegas, T-Mobile president and CEO John Legere and COO Mike Sievert announced the Un-carrier is putting an end to all those crazy monthly fees and added taxes, giving you—and only you—the power to change the price you pay, and even putting money back in your pocket for data you don’t use.
“Wireless consumers pay Billions extra every year in added surcharges, taxes, monthly fees and carrier price hikes. It’s reached epidemic proportions! And, the carriers just keep inventing new ways to make their customers pay. So, the Un-carrier’s putting an end to it,” said John Legere, T-Mobile president and CEO. “Today, with Un-carrier Next, we’re laying down New Rules for the Mobile Internet, and with T-Mobile ONE, we’re creating the first unlimited subscription to the Mobile Internet that works for absolutely everyone.”
Carrier customers are subjected to a steady barrage of ads for wireless deals—only to face bill shock and wonder what the hell happened when their Verizon or AT&T bill arrives. Suddenly, that $110 family plan Verizon advertises on their web site has exploded to $210.70 for a family of four on average, because carriers could slap you with up to 75 other surcharges, bogus fees and assorted taxes that jack up the price by more than $100! Every. Single. Month.
Worse, the carriers raised prices on their customers at least 22 times in the last four years and launched at least 11 ‘exploding’ promos to lure customers with a sweet deal that expires down the road, increasing your monthly bill. The result is that the price carriers advertise is never the price you actually pay, and customers end up handing over an extra $17.2 BILLION extra every year in monthly fees and added taxes.
Today’s salvo of Un-carrier moves tackle these customer pain points head on and establish New Rules for the Mobile Internet.
New Rule: What You See Should Be What You Pay – Taxes & Monthly Fees Included on T-Mobile ONE
T-Mobile today went All In on T-Mobile ONE—completely wiping away monthly wireless service fees and even including all taxes on T-Mobile ONE. Now, the price you see advertised is actually the price you pay. When you sign up for T-Mobile ONE and AutoPay for $40 a line for a family of four, your bill at the end of the month is EXACTLY $40 per line for your wireless service. And not a penny more.
New Rule: You Shouldn't Have to Pay for What You Don't Use– Introducing KickBack on T-Mobile ONE
T-Mobile also unveiled KickBack on T-Mobile ONE. In yet another unprecedented Un-carrier first, T-Mobile will now actually pay you back for what you don’t use. When you use 2 GB or less in a month, you’ll get an up to $10 credit on your next month’s bill per qualifying line. So, you never have to guess how much data you’ll use. Just opt-in online, pay your bill on time and get paid back if you use just a little!
With an extra line costing just $20 on T-Mobile ONE (lines 3-8), you can add a line – for a tablet or family member – that could cost just $10 a month after KickBack.
New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE
Today, T-Mobile introduced the Un-contract for T-Mobile ONE – and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.
