Forum Discussion

gakoval's avatar
gakoval
Network Novice
3 years ago

Overseas and cannot receive confirmation code

Because I am currently overseas I cannot receive a confirmation code. I cannot use my USA sim card.

I just want to check my Prepaid Plan balance and top up if necessary. Can you please advise how I can do so.

Thank you.

 

 

 

  • gramps28's avatar
    gramps28
    Router Royalty

    Have you tried using guest pay? If you can't do it overseas do you have a friend or relative that can do it for you in the states.

    Guestpay

  • gakoval's avatar
    gakoval
    Network Novice

    Thank you. Yes on guest pay. Doesn't work. Yes, to friend option but I'm hoping for an effective "me" way to do it.

  • gramps28's avatar
    gramps28
    Router Royalty

    Try contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Have you tried connecting to WiFi Calling and dialing *233 and using the automated system to add funds?  This is one of those reasons why AutoPay is a good thing to have enabled, especially before traveling.

  • gakoval's avatar
    gakoval
    Network Novice

    Gramps, I may be the "real" Gramps. I don't use any social media accounts. Syaoran , thank you but using my overseas sim card and having wifi calling enabled *233 does not connect with T-Mobile.