Forum Discussion

Espen1's avatar
Espen1
Network Novice
2 months ago

Set up payment arrangement but forgot to change card before due date

So I had set up a payment plan last month due to falling on hard times, I realized yesterday I needed to change my payment method to be able to pay the first installment which was due today 1/12. I do to the payment arrangement and I can’t make any changes to the payment method because it’s already being processed. Basically the account it’s trying to charge doesn’t have money so it will kickback. I’m just wondering how long it takes to kickback, when it does kickback will my account be automatically suspended or can I change the payment method once it kicks back and be fine before it suspends? Or should I try just contacting support before it even kicks back to see if they can change my payment method 

thanks

  • syaoran's avatar
    syaoran
    Transmission Titan

    All billing related issues need to be addressed directly with Customer Care by calling 611 from your T-Mobile line or by sending a DM to T-Mobile on Twitter/X or Facebook. 

    Payment arrangements once setup, can't be changed.  It is very important to make sure everything is correct, including the card for payment, when setting up that payment arrangement.  There is a possibility that your account will be suspended when the system realizes that the payment was not successful so contacting T-Mobile as soon as possible is very important.