Price Lock

Is there a link where I can file a complaint?  

 I have had their service for over a decade in good standing and locked in price guarantee. I spoke with customer service and she is comparing how much I would pay now. That’s the whole point I was loyal to T-mobile despite some disruptions in service.  

I received a text from t-mobile today stating: "For the first time in nearly a decade, we're making an update to the price of some of our older monthly service plans. Starting on 4/2/2025, your phone plan will increase by $5 per line per month. You'll keep all the benefits you currently enjoy, and your rate plan type and bill due date remain the same." 

I am on the Magenta Military plan. According to the T-Mobile Price Lock & Un-contract Promise: Frequently Asked Questions (https://www.t-mobile.com/cell-phone-plans/price-lock-faqs), the following plans are covered by the Price Lock guarantee: 

Which voice plans available today qualify for Price Lock?
Any new customer activating on Go5G Next, Go5G Plus™, Go5G™, Essentials™ Saver, Magenta®, MAX, Essentials™, 55+, Military, First Responder, Go5G Business, Go5G Business Next, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Legacy Business Unlimited, or tablet with unlimited data qualifies for Last Month Price Lock for as long as you are in good standing with one of those plans. 

I called t-mobile and the rep told me that "Magenta Military" does not qualify for the price lock guarantee. This seems to contradict the FAQ cited above but I was told "Magenta Military" is not covered by the guarantee. I hope someone from t-mobile can explain how they reconcile this contradiction. Otherwise, I may file a complaint with the FCC as recommended in this forum. 

I'm going to file a complaint as well.  False advertisement and no apologies or holding T-mobile staff accountable.  I'll be taking this up as high as I can. I should have stayed where I was.  T-mobile sucks!

I just updated my complaint with the FCC! That was closed out for some unknown reason SMH!!! I answered them within the 30 days to keep the complaint active but, I just checked and it isn’t. Anyone that has an FCC complaint that was closed, you can reopen it with a couple of clicks! Thanks for the reminder djdeb!

djdeb wrote:

this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!

I think it was marked “solved” because nobody has commented for a while. I haven’t heard anything from FCC Consumer Complaints since August 14th! I read in this forum that there’s a Class Action Lawsuit. Does anyone have any other information?

this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. 

Can someone let me know where this is now?  thanks!

For what it’s worth (and I doubt that’s much) I received another response from the T-Mobile Executive Response team this afternoon, telling me that T-Mobile had been notified of my complaint with the State Of California Attorney General, and that as per their policies and procedures, they are required to reach out to me although their position has not changed.

I emailed back to this member of T-Mobile’s executive response team and told them. . . 

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.

PPad wrote:

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I’ve been receiving those standard replies from T-Mobile as well and continue to respond to them through the FCC complaint emails that are being sent. If you miss a response, the case you opened, closes! There’s a class action lawsuit in progress so don’t lose patience! I recommended several people to T-Mobile after I first joined in 2017 and now they’re paying more as well. Sad state of affairs for sure!!!

• Evidently filing a complaint with the FCC does not scare Tmobile, since all available information in writing on the Magenta 55+ Plan was guaranteed for life is nowhere to be found online or on your account documents.  Poof gone.  All of a sudden they are using the words PRICE LOCK in their response to FCC different from Guaranteed for Life?
• Today I received my response from Tmobile to the FCC with the same runaround we are all being given INFLATION, funny how they hit the seniors on fixed incomes, maybe they don’t have grandma’s & grandpa’s to have considered this change & renege on what was promised but that we all misunderstood; imagine the 17601 views listed on top of this community problem all MISUNDERSTOOD when we signed up for the plan that the price was guaranteed for life.  Oh & let me include when they say to try & find another company with a lower rate you won’t.  Maybe not but it will be better service & not dealing with big corporations that renege & use another excuse.   
• Not sure the FCC looks into this community blog to realize, can it be all these 55+ people misunderstood when signing up for the plan?  We may be getting older but not stupid!

In my opinion:

T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.

The ERT’s talking point of “I also got affected by the overcharges” is immaterial. Since Paul, a top Boss on the ERT can’t do anything about the ripoff and has no authority, why even have an ERT??? 

This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the “Un-Contract,” we were on the Magenta 55 $70 Total Forever Contract!

The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT’s Paul said he would send me the “fine print” yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this “fine print”?

The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.