Forum Discussion

Grissom99's avatar
Grissom99
Network Novice
2 months ago

No money, Mo problems!

Hello, 

I have been trying to speak to someone who can help me. I have been a customer for over 12 years and now I can’t get any help. Recently I was involved in an accident (I offered proof) that had me out of work since 10/15. I had an arrangement that I wasn’t able to keep because (guess why??) I was in a terrible accident where my vehicle flipped over. Yet T-Mobile keeps turning off my service charging me 20$ per line everytime that happens but everytime I get my service back on. I would really like to avoid this from happening again but since I don’t have any funds it’s nothing that can be done to help me. T-Mobile is a big company, but because I have a 33 day past due, I have to lose my service?

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 months ago

    All billing related issues need to be discussed with Customer Care or the T-Force Team.  You can reach Customer Care at 611 or reach out to T-Mobile via DM on either Facebook or Twitter.