Claim for Incorrect Charges

Dear T-Mobile Customer Service Team,

I am writing to formally file a claim regarding incorrect charges on my account related to a smartwatch I purchased for my son.

The device in question was returned to the store shortly after purchase due to mechanical defects. At no point was I informed by the store representative that I needed to call to cancel the internet line associated with the device. Despite not using the service, I have been charged $17 per month for the internet line and $13 per month for device insurance since January 29, 2021, totaling $30 per month for 37 months.

Yesterday, I contacted your customer service team, and they deactivated the line with the number 1516. I was informed that the system shows clear evidence that there was never any internet usage or service consumption on this line.

It wasn’t until January 13, 2025, during a visit to one of your stores to address a different issue, that a customer service representative identified this active line and the associated charges.

Given that the device was returned and the service was never utilized, I am formally requesting a refund for the charges from January 2021 through January 2025, amounting to a total of $1,110 ($30 x 37 months).

I kindly ask for your prompt attention to this matter and look forward to a favorable resolution. Should you need any additional information, please feel free to contact me at the phone number associated with my account or via email at (insert your email address).

Thank you for your assistance, and I look forward to your response within a reasonable timeframe.

Sincerely,