Forum Discussion

rdbyam's avatar
rdbyam
Network Novice
3 months ago

Canceling T-Mobile internet

August 4, I went into the hospital for a quadruple bypass, on Aug6th, due to my debit card being blocked due to a hack, they denied payment to T-Mobile who cut off my internet, about Aug 8 my wife and daughter called me about the internet, I said unplug it and plug it back in, we were unaware T-Mobile had cut us off. My daughter called a local service provider and go internet from then, 16 days later I was released from the hospital and then found out about the blocked card,  Tried to get ahold of t-mobile but do not have a pin number, have tried everything,excpt driving 60 miles to a t-mobile store.any suggestions?

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy

    Best wishes for a speedy recovery!

     

    If you don’t have a pin, just say “I don’t have it” and then when you get to a live agent they will send you a temporary code to your Tmobile line/phone and that will get you thru.

  • rdbyam's avatar
    rdbyam
    Network Novice

    Actually they say without a pin we cannot help you and disconnect

     

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy
    rdbyam wrote:

    Actually they say without a pin we cannot help you and disconnect

     

    You must have setup a PIN in the past and forgot the code. You can reset your PIN by asking them to verify your identity using other methods.