Forum Discussion
Anyway to appeal this?
We were told at the store when we switched to T-Mobile that we qualified (or rather our plan qualified) for a bonus (reward) of two pre-paid virtual Mastercards. The sum quoted was a great bonus and we even bought new phones. Now the virtual cards have been denied (see below). I’m so annoyed I’m thinking of paying off the phones and switching to another service. Is there a way to appeal the Rewards determination before doing this?
Reward Tracker
Your submission has been denied. Here's why:
-
Ineligible rate plan or feature
Promotion Information
Promotion Number: xxxxx
Promotion Description: 2022 Switch P3
Promotion Date Range: 5/19/2022 - 7/11/2022
Customer Information
Tracking ID: xxxxxx
Submission Date: 6/26/2022
Reward Information
Reward Type: Virtual Prepaid Card
Status: Denied
Submit it again. I've read a lot of post like yours that were denied the first time.
I also suggest contacting TMobile support using messenger on one of their social media accounts like Facebook or Twitter they also are a higher tier of support.
Thanks! It’s hard to get through via the phone and I didn’t see an email option. I didn’t think of FB messenger. Good to know.
