Voicemails being "Deposited into text"

We bought the phones from T-Mobile and had the guy there do all the setup - except for the option to disable text message for voicemails which we didn’t know was a default “feature” provide by T-Mobile. As I said, when I noticed what was happening, I googled, and found the solution listed above and tried it and it worked. Now, it is no longer working but in the app, T-Mobile Voicemail to Text Block is still On. 

you cant go into the app itself and opt out of it? im able to go into my VM settings and select to turn it off and on. settings-voice transcriptions-turn them off?

are these phones purchased directly from TMO or brought in  from another carrier or purchased directly from the OEM and then the VM app was downloaded from the play store?

We transferred to T-Mobile a while ago and had this problem, found the solution online and that fixed it- at least for a few months. Now with no change on my end I’m getting all my voicemails as texts again. I went into the T-Mobile app thinking that maybe the setting had been changed but it is set correctly. Does anyone have any further suggestions as to how to disable this “feature”? Thanks. 

I just started having this issue. It seems that Voicemail to Text is now a feature on the MAX plan but I am not on the MAX plan and still getting these texts. Voicemails stopped coming into the voicemail tab on the phone. I’ll call tomorrow and see what info I get. 

This doesn’t work for me--I’ve had this set this way for a long time. The text transcription text messages started coming through a couple of weeks ago and they hadn’t been. And it seems to delay Apple’s voicemail and Apple’s transcription. I called 611 on Friday and was told it had been fixed. It has not.

Unfortunately, it’s still not working for me.  I followed the instructions & tried everything including updating the app & also tried it in my online account on my desktop. I even re-booted my iPhone.  I’m still getting the deposited a message texts. T-mobile, this is not a feature, it’s a bug. An annoying, irritating bug that no one asked for. Please make it stop!😡

Hi, 

The solution posted above is correct. I have one small clarification to the instructions, as of 8/24/2022 (it is in bold).

In the T-Mobile app:

Open “Account” tab

Click “Profile settings” link
Select “Block Scam Calls and chargeable content” 

Select (if necessary) the number you wish to update

Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”

Unfortunately, it doesn’t work for me. When I turn on “T-Mobile Voicemail to Text Block”, I still get the annoying text, but no longer get an actual voicemail I can listen to. Why T-Mobile? WHY?! ☹️

tech_support07 wrote:

For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.

In the T-Mobile app:

Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”

You're welcome.

THANK YOU VERY MUCH

tech_support07 wrote:

For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.

In the T-Mobile app:

Open “Account” tab
Click “Profile settings” link
Select “Block calls and messages”
Select “Block Other” on the line you wish to update
Turn on “T-Mobile Voicemail to Text Block”

You're welcome.

EZPZ when you know how. Thanks!