Forum Discussion

Jazzi50's avatar
Jazzi50
Newbie Caller
3 years ago

Virtual Prepaid Visa Debit Card

Why is can’t I use my virtual card through my Apple Pay without a Pin number? I was never offered a PIN number with this card? The card will not let you choose credit, only debit, but then they want a PIN number and I don’t have one!! This is very frustrating! I would also like to be able to transfer the card balance to my checking account. They make that impossible as well! If there is anyone that can help, please!!!

  • ANSWER:

    You need to call this number 18774827763 then dial 1 for English and 6 to set your pin. Make sure to set up the pin BEFORE you try to use the card. If you don't the merchant will freeze the card. If it's a mastercard you can call sunrise bank to unfreeze the card or go into a local T-Mobile store and they have the merchants direct phone numbers. Hope this helps. (Yes it's stupid the run around they make you do to use the money)