Forum Discussion

jdaddybaker's avatar
jdaddybaker
Network Novice
2 months ago

T-Mobile Promotion Scam

To start with, I signed up on a waiting list due to not having 5g service in my area for Home Internet. I received an email finally at the end of November 2024 about 5g being available. So I signed up right then. I was with Verizon home lte internet but I never liked it. I'm in rural area and only have 4mb dsl available. Before signing up the Tmobile was running a promotion for a $200 prepaid Visa or Mastercard or a smart TV of some kind for activating as a new customer 5g home internet account only. No extra lines or anything else. I filled out for the promotion and my internet box showed up on December 3rd 2024. I was told it would take 10-12 weeks. In around January or February, service was out in my area for a couple hours and I called in to report it. While doing so I also stated I had not received my prepaid card yet. Representative told me he seen where I signed up and it takes awhile. I left it at that. Now May 30th. I remembered I still haven't gotten it. Called to check on it. Was told no record of anything. They did have a $200 promotion but it ended October 31st. 2024. I would only be available for a $150 promotion but they needed to get permission and prove I filled out for it. Was on hold for about 45 minutes when I was transferred to rebate department. Representative could see i activated and applied on December 4th 2024 but said it was denied for some odd reason. I said that isn't right at all. I was told it all went through. Put me on hold for about 10 minutes and then said they could only do a $150 bill credit and that's it. I said that's . I signed up for the $200 Prepaid card not a bill credit. Told her about filing a complaint with Better Business Bureau and I will go from there. Told them thank you for their help but Tmobile is a scam and I did not want to discuss further. Said goodnight. About 10 minutes later got a phone call back from Tmobile stating they were gonna leave my case open until Tuesday June 3rd in case I change my mind and want the bill credit. I said no ma'am I will not be taking a bill credit and thank you and good night. So where do I go from here after filing the complaint with the BBB? I'm not letting them screw me out of what I was promised and what was advertised. This is pure . Anyone have any other ideas? Any issues the same as mine? 

  • emobroken04's avatar
    emobroken04
    Network Novice
    19 days ago

    With a specific REBATE CARD that you are looking for, if you sign up for the home internet with an on going promotion for a mastercard or a cashback for a certain amount of dollar usually yes it will takes within 2-3 months. If you still don’t receive the email yet about the rebate card that means there is a specific reason as to why you didn’t receive it yet. One reason why the promotion is being denied is because within the promotion period your account is also under review and if the account show as DELINQUENT the promotion will automatically denied. The Rebate Care of Postpaid Care can resubmit or file a resubmission of the promotion but if the account is still DELINQUENT within the next period of time still the promotion will be denied. So the only option that you can get is a certain amount credit that REBATE or Customer Care will provide but the REBATE CARD will not push through.