sending text to my cell phone using @tmomail.net no longer working?

magenta3592970 wrote:

To Everyone on this Thread and having this problem using email/gmail to send text messages to Tmobile phones using    ph_number @ tmomail.net

 

I had just opened my Ticket 3 days ago and just yesterday updated the Ticket notes with the URL to this thread to show how many people are impacted.

AND GUESS WHAT…   THIS IS NOW WORKING AGAIN !!

I just successfully sent a Text to my tmo phone using GMAIL and it went thru !

 

 

 

 

Opening a ticket just to get my email account working is not a good way to resolve a systemic problem.

The issue is still present for me with Outlook and Gmail...using my business’ Internet email servers works fine. 

This is a much bigger problem that T-Mobile needs to address. Personally as an Internet Engineer myself, I find it troublesome it’s taking them this long to resolve the issue which started a month ago. 

This service stopped working on 6/30 after 1:34 CST.  There are no bounce back/Undeliverable messages either.  It’s as if T-Mo’s server is just dropping them.

Looking at this more it would seem T-Mobiles email to sms server(s) have no IP information associated with the DNS record, so no way for mail servers to send to them. If it was working from some email clients that’s because the DNS info probably hasn’t yet aged out of their cache, but those clients will eventually stop working as well. 

This is why some clients are still working while others are not. This is basic Internet 101, it’s a bit shocking no one at T-Mobile is aware of this issue! 

dig  tmomail.net @ns10.tmobileus.com

; <<>> DiG 9.18.12-0ubuntu0.22.04.2-Ubuntu <<>> tmomail.net @ns10.tmobileus.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60699
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;tmomail.net.                   IN      A

;; AUTHORITY SECTION:
tmomail.net.            900     IN      SOA     anppol31.gsm1900.org. arintechcontact.t-mobile.com. 2006060883 3600 600 3600000 86400

;; Query time: 204 msec
;; SERVER: 208.54.147.200#53(ns10.tmobileus.com) (UDP)
;; WHEN: Thu Jul 06 11:19:28 EDT 2023
;; MSG SIZE  rcvd: 124

 

I’ve had to same problem but for months now.

Sending a text to:  ph# @ tmomail . net does not work any more!

Thank you for being a valued T-Mobile customer! 

Trouble Ticket # 74559581 

has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue. 

I just posted a response to a similar thread. The spam filters T-Mobile/Cloudfilter is using, are preventing legitimate messages from being delivered, which is a problem. It’s beyond ridiculous now.

🤔Time to start a class action Lawsuit ?

We have been experiencing this issue since June.  Some days it works, other days email is rejected.  We have tried getting messages thru using gmail, aol, outlook - all with the same result.  So far T-Mobile has refused to accept responsibility.  They tried to point to gmail…   Not a gmail issue.  Our alarm system has sent these notifications for years with no problem.  Can’t get anyone to listen to the issue, since you can’t talk with the engineering team, only support help desk.  I have opened a complaint with the BBB and refused to agree to close the ticket until they resolve.  More people should try this route to apply pressure.  

It’s not a gmail issue.  It doesn’t work from my .edu account either.

dotskip wrote:

My emails go to text but says download, but doe Not download.  If I add a picture to the email to text it goes through no problem with the picture and the text ?????.

Great find!  It also works for me with a picture, go figure!

Mine stopped working as well.