Forum Discussion

aredfern22's avatar
aredfern22
Roaming Rookie
2 months ago

Returning phone not found at t-mobile warehouse

Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery?  They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse.  If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone. 

  • maroney's avatar
    maroney
    Newbie Caller

    I am dealing with the exact same problem since November. So frustrating and no one is helping me.  The said they opened an investigation, but they closed it without any resolution.  I don't know what to do anymore.

    • aredfern22's avatar
      aredfern22
      Roaming Rookie

      Yes, this is very sad customer service from a billion $$ company. I'm very mindblown that they're really doing this to people! What a scam, or they've got a thief at their warehouse stealing phones.