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Problem unlocking paid off iPhone previously on Jump plan
My friend paid off her iPhone on 4-30-2025. This phone was on a grandfathered Jump plan. She called T-Mobile to request their assistance to unlock the phone. The rep refused and told her that she needs to wait 64 days before calling to unlock it. She is a long time customer and her account is in good standing.
Why does she need to wait to unlock it after the phone is paid off?
Thanks!
T-Mobile's SIM Unlock Policy is very clear that 60 days of on network usage is one of the requirements to be eligible for a SIM unlock. Her device will have to meet all of the SIM Unlock Policy requirements before a SIM unlock can be requested.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Because it is an iPhone. A SIM unlock can also take up to 3 weeks and sometimes longer to complete. T-Mobile submits the SIM unlock request to Apple and it is up to Apple to complete.
T-Mobile's SIM Unlock Policy is very clear that 60 days of on network usage is one of the requirements to be eligible for a SIM unlock. Her device will have to meet all of the SIM Unlock Policy requirements before a SIM unlock can be requested.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Because it is an iPhone. A SIM unlock can also take up to 3 weeks and sometimes longer to complete. T-Mobile submits the SIM unlock request to Apple and it is up to Apple to complete.
Thank you both for your responses. It’s a crappy policy because once it’s paid off, it should literally be free and clear. I appreciate your time.
In the future. You might want to consider purchasing from the Apple Store and asking for an unlocked version without the reseller flex policy. They are still eligible for most of T-Mobile's promotions.
