Forum Discussion

Lmac's avatar
Lmac
Roaming Rookie
2 months ago

Missing text

My T-Mobile “Messages”usage log is not reflecting the actual texts sent or received. The majority of actual texts are completely missing from the usage log. I would like to know why. 

  • Kdubya's avatar
    Kdubya
    Newbie Caller

    They say they do not list in the usage details apple to apple text messages. So you only list texts from androids, etc T-Mobile?  

  • My other line isn't showing my number when I text or they text back.  Only codes on the other line used.  Only a couple phone numbers but usually just codes, like 2300, 85423, 27512.  Showed all the numbers until after Christmas.  Why?

  • Hailey40's avatar
    Hailey40
    Roaming Rookie

    It seems to be happening to a lot of people. Sometimes things get screwed up when phones aren’t updated maybe that’s something to check?

    • Befree63's avatar
      Befree63
      Newbie Caller

      Our phones have been updated recently so don't think it's that.  Been suspicious since Christmas