iPhone 15 Preorder Thread

Hi,

This is our first time trying to do an upgrade with a trade-in since switching to T-Mobile a year ago.

According to https://www.t-mobile.com/news/devices/t-mobile-to-offer-all-new-iphone-15-lineup:

T-Mobile for Business customers can get iPhone 15 Pro on Us (or up to $1000 off any iPhone 15 model) with 24 monthly bill credits plus tax when trading in an eligible device on Go5G Business Plus or Go5G Business Next and eligible Business Unlimited plans. Or iPhone 15 on Us when switching to T-Mobile with 24 monthly bill credits plus tax on an eligible Business Unlimited plan — no trade required. 

However, I went to the store today, and was told that the max trade-in value on the Business Unlimited plan is $650.

Is it a better bet to call customer service to verify the trade-in value and do the upgrade over the phone?  Are there any additional fees when upgrading over the phone?  Our business rep had suggested that we go to a store since that’s the best/easiest way to process a trade-in upgrade.

Thanks!

I’m going to share my pre-order experience with the hope that it helps someone else either now or in the future.

I have JOD and am upgrading from the 14 Pro 128GB to 15 Pro Max 256GB.

Typically the 14 Pro 128GB is $249.99 down plus tax and $28 monthly. So, I was in for a bit of sticker shock when I learned that the 15 Pro Max 256GB is $449.99 plus tax and $25 monthly. For some reason I was expecting it to be $100 more up front and $100 more for purchase option price at the end of the 18 months lease, but I was wrong.

Once I got over the sticker shock and decided to proceed, everything went smoothly, albeit slow due to system overload, which is not surprising on pre-order day.

A couple of key takeaways for me during the process:

1. When I first called, I was routed to customer service in India.. No bueno.. their training and language skills are lacking and they are so verbose, had I continued with the sweet but inefficient rep, I would have never been able to complete the order. After 2 minutes of her babbling and NOT taking my information (which I always have handy to expedite the process), I requested to be transferred to a US based rep. And she did.

2. Unlike last year when I pre-ordered the 14 Pro on JOD, and was disconnected 2 times (luckily the 2nd rep called back), the phone stayed connected despite being placed on hold several times. This was an improvement.
3. I was quoted a price including down payment and tax by the rep, and there were no shipping fees or service charges for using their phone service. I gave him my credit card and after processing it, I received the email to read the agreement, provide and electronic signature to complete the order. I intentionally kept the rep on the line (normally they would thank you, ask you if they could help with anything else and end the call) just to be sure that there were no surprises in the e-document, and I’m so glad that I did. There was a $35 service connection fee charge on the e-doc! I explained to the rep that there should be NO additional charges beyond the down payment and tax. He spoke with his supervisor and said that it’s automatically added by their system. He then said that he would apply a $35 credit to our account to offset this charge, and I verified that he did.

In the old days, despite the free (2 day?) shipping, I’ve always received the phone on release day. My order says expected ship date is 9/22, so we’ll see. If it doesn’t arrive until Monday or Tuesday, I really don’t care. I just need to be here to sign and make sure that the porch pirates in Los Angeles don’t beat up the UPS driver. What a world.

Anyway, I hope that sharing my experience will help someone reading this. And I hope that you all enjoy your new iPhones. 😀

HeavenM wrote:

Apple's iPhone 15 lineup is set to launch on September 22. iPhone enthusiasts have eagerly anticipated it all over the world. In this article, I'll discuss the new iPhone lineup and key features. Keep reading to learn more about this highly anticipated event!

Tech specs and features of the iPhone 15 lineup

The iPhone 15 lineup comes with ceramic shield glass that makes them highly resistant to damage. There is now more room on the screen because they upgraded the old bezel notch to a Dynamic Island which provides alerts and shortcuts to your favorite apps. They also converted to the USB type-C charging port that supports faster charging and data transfer. Keeping safety in mind, Apple also includes two years of emergency SOS and roadside assistance via Satellite on all iPhone 15 models.

Its A16 Bionic chipset makes the iPhone 15 and 15 Plus models faster and more efficient than previous iPhone models. The battery has 100% recycled cobalt and offers all day battery life. Cameras are always a big deal on phones and the iPhone 15 and 15 Plus don’t disappoint. The main camera is 48MP and has 12 MP Telephoto capabilities built in. It also includes an Ultra-wide camera on the back and a true depth front camera.

The iPhone 15 Pro and Pro Max differentiate themselves from the others in this lineup with the A17 Pro chip, which takes processing and machine learning power up a notch. Apple says that the iPhone 15 Pro and Pro Max are the "next level of gaming." These phones also come with some changes in the body with the titanium body in four great colors — Black Titanium, White Titanium, Blue Titanium and Natural Titanium. The Pro models of iPhones always have stronger cameras, and this year is no different. They have a 48 MP main camera with a larger sensor, the wide-angle lens, and a 12MP Telephoto lens with up to 10X zoom and 3-direction stabilization.

Availability and deals

Pre-order for the iPhone 15 lineup begins Friday, September 15, with availability on Friday, September 22.

Discounts are one of the best ways to save money when it comes to purchasing any smartphone. T-Mobile loves offering a variety of deals so that there is something for everyone. You can always check out our active Apple Deals on the T-Mobile website.

To learn more about the device lineup, check out Apple’s Event Video.

You can also view device details and tutorials on T-Mobile’s Support page.

Tell me about the feature you are most excited to try on these beautiful new phones.

 

Display size: The display has rounded corners within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.12 inches (iPhone 15 Pro) or 6.69 inches (iPhone 15 Pro Max) diagonally. Actual viewable area is less. Battery: All battery claims depend on network configuration and many other factors; actual results will vary. Battery has limited recharge cycles and may eventually need to be replaced. Battery life and charge cycles vary by use and settings. See apple.com/batteries and apple.com/iphone/battery.html for more information. Roadside Assistance and Emergency SOS via satellite are included for free for two years with the activation of any iPhone 15 model. Connection and response times vary based on location, site conditions, and other factors. See support.apple.com/kb/HT213885 for more information. iPhone 15 and iPhone 15 Pro can detect a severe car crash and call for help. Requires a cellular connection or Wi‑Fi calling. Damage resistance: IPhone 15 Pro and iPhone 15 Pro Max are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of iP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions. Resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty. USB 3 cable with 10Gb/s speed required. The included USB‑C Charge Cable is compatible with AirPods Pro (2nd generation) with MagSafe Charging Case (USB‑C). Testing conducted by Apple in August 2023 using preproduction iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max units and software and accessory Apple USB-C Power Adapter (20W Model A2305). Fast-charge testing conducted with drained iPhone units. Charge time varies with settings and environmental factors; actual results will vary.

I don't really like the iphone at all.

MikeJWA wrote:

Hi! So I updated by account from Magenta Max to Go5G Next this morning in order to be eligible to upgrade my phone tomorrow morning. However, on the apple website when I try to use the “get ready” function I get a note from T-mobile that I need to choose a new wireless plan to Go5G Plus to be eligible for the trade in/$0 per month promotion. Doesn’t make sense because that would be a downgrade since Next is more expensive and has the annual upgrade option. Anyone else seeing this? I’d love to use the Apple Store vs. T-Mobile site for the pre-order tomorrow morning but wondering if there is a glitch (or maybe timing?)

When you change plans online, it takes effect the start of the next billing cycle. You can back date your change to this cycle, but you can only do that with chat or calling a live representative (It’s what I did).

The change cost me $10 more a month to save almost $60 a month in credits for 2 phones.

Copied directly from https://www.t-mobile.com/news/devices/t-mobile-to-offer-all-new-iphone-15-lineup:

• Get up to $650 off any iPhone 15 model on Magenta MAX, $350 off on Go5G and Magenta and $200 off on almost all other T-Mobile plans when trading in an eligible device.  

mherdeg wrote:

I’m trying to order the iPhone 15 Pro Max on the Apple website and get the $350 trade-in deal. I have the Magenta 55+ plan, and I’m trading in an iPhone XR. But when I go through the purchase process, it says I would have to upgrade to either Go5G Plus for a $400 trade-in credit or Go5G for a $350 credit. Aren’t all of the Magenta plans supposed to qualify for the $350 trade-in credit?

None of the Magenta plans are eligible. The fine print is pretty clear about this.

mherdeg wrote:

I’m trying to order the iPhone 15 Pro Max on the Apple website and get the $350 trade-in deal. I have the Magenta 55+ plan, and I’m trading in an iPhone XR. But when I go through the purchase process, it says I would have to upgrade to either Go5G Plus for a $400 trade-in credit or Go5G for a $350 credit. Aren’t all of the Magenta plans supposed to qualify for the $350 trade-in credit?

from what i have seen so far theyre pushing the new plans pretty hard..especially if a promo will be linked to it.

I’m trying to order the iPhone 15 Pro Max on the Apple website and get the $350 trade-in deal. I have the Magenta 55+ plan, and I’m trading in an iPhone XR. But when I go through the purchase process, it says I would have to upgrade to either Go5G Plus for a $400 trade-in credit or Go5G for a $350 credit. Aren’t all of the Magenta plans supposed to qualify for the $350 trade-in credit?

Went pretty smoothly over-all for me. Minor annoyance though:

1. I’ll be traveling in Oregon (yay no sales tax) when it’s released and asked about Next Day Shipping since it’s towards the end of my trip (which the website shows as an option), but the Sales Rep told me she could only do 2-Day / Standard Shipping. Hmm okay. I found out later via T-Mobile on Twitter that Next Day WAS an option, but they’d have to cancel my order and re-book it to fix it. Not worth it, but would have been nice if the rep knew how to do her job. 
    
2. Almost comical - I was put on hold for quite a while during the transaction. Like 10+ minutes. It turns out because it was shipping to Oregon and the item showed No Tax, that she cancelled the order and started over because she’d never seen No Sales Tax and thought there was a glitch in the Matrix. 

Is the pre-order updated limited to a certain number of lines on an account? I have 4 lines and the system allowed only 3 of them to get the $1000 upgrade allowance. For the 4th one, I am getting the following error:

“Sorry, we're not able to offer vou
monthlv pavments right now. Please
pav in full to proceed. or contact us
a+ [1-800-937-8997]”

and it’s asking me to pay the full price upfront. Any idea why that is the case?