Forum Discussion

Lizzie's avatar
Lizzie
Network Novice
4 years ago

international 30day pass not working

Purchased the International 30

day pass before leaving the US for Europe.  It’s supposed to be working already, yet I have no internet at all, not even the slow 2G included in my plan.  What am I doing wrong? Do I need to change the settings on my phone?  IPhone 12? Help

  • syaoran's avatar
    syaoran
    Transmission Titan

    Check to make sure you have roaming enabled on your phone.  There should be an option to enable it under Network in the Settings.

  • I doubt that the failure is related to the data pass. Something else is wrong. Are you connected to a local network? Can you send and receive texts? Make calls? Have you dialed #RON#? You can call international roaming support at +1-505-998-3793. It’s a free call from your T-Mobile phone.