Forum Discussion

Jodi01's avatar
Jodi01
Network Novice
2 months ago

Group texts

Are there any new fixes for the inability to receive group text photos/messages from iphone users with t mobile? I recently switched to T-Mobile from Verizon, and I did not have this issue with Verizon and my android phone. But for some reason now, I cannot receive pictures from iphone users in my group texts. Thanks for any help in advance!

  • syaoran's avatar
    syaoran
    Transmission Titan

    Are your APN settings correct?  Have you unregistered your number with iMessahe and registered it so it can update the carrier?  Have you make sure Verizon has fully released your numver?  They are well known for using a tactic where goj don't receive incoming messages after porting out because they don't fully release the number to try and get you to come back.  Ask Verizon Customer Care to release the MMSC and SMSC for your number.