Forum Discussion

Navagirl01's avatar
Navagirl01
Newbie Caller
2 months ago

Current Usage report not capturing all Text numbers

I look at my Current Usage report daily for my business.  Just recently on one of our Android line it is no longer capturing ALL text numbers.  It is now only showing short text numbers.  Does anyone know if there is setting on the actual Android (Samsung) phone that removes tracking of text messages incoming and outgoing?  When I look at the phone I see text messages coming in and replies back but it is now showing up on the Current Usage report.

  • syaoran's avatar
    syaoran
    Transmission Titan

    When textsed numbers, sent or received, show up as short cides.  The person texting is using What'sApp, Signal, Facebook Messenger  SnapChat  or another app to send texts instead of the usual SMS/MMS app.