Forum Discussion
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able to get through a different carrier. I have turned off all blocking features called customer service and reset all family allowances and still no calls come through. How do I fix this I need this to work
This just started happening to me out of no where. Funds arenin the account, even a voicemail pops up but the call does not ring through. I pray #632# works! Someone needs to figure this out. TMobile and Securus need to have a meeting and work it out. Like someone else said, adding stress to an already stressful situation is unnecessary. My son needs to talk to his father.
How did you get this to work? I was receiving the calls then all of a sudden it wouldn't come through but on that app I can see my husband was attempting to call so when I called Securcus they said it was because of Google voice which I have no clue about cuz I don't use that and they want to verify my phone bill how long does it take
SecureSUCKS wasn't any help so I called T-Mobile and worked with their level 3 tech support. I don't know why they would mention Google voice as I don't believe you can even use that service with SucureSUCKS! The phone bill verification takes 2 to 3 days. If you're using T-Mobile...make sure you dial #632# on your phone each morning to make sure the Spam Blocker is turned off. Sometimes it seems to turn on overnight!
I’m going through the same as of 8/1/2024. Never had this issue since November 2023. Why now? Like we all don’t enough stress that our loved one is where they are.
How did you get this issue to work because they did ask for my phone bill if you had to do that how long did it take
I can confirm that the google voice thing works. I still wanna hear my nephew call me on my line but the google thing works for sure.
Regginator wrote:
I have tried everything you all have said and nothing has worked. I didn’t have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I’m not getting anywhere with T-Mobile or Securus smh.
I actually haven’t tried the google voice thing. I’ll see if that works and come back with a post.
I have tried everything you all have said and nothing has worked. I didn’t have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I’m not getting anywhere with T-Mobile or Securus smh.
Bonbonhi wrote:
You have to continue to do it as your phone switches towers..... it's been working for me too.
I noticed that! One call came through and the next didn't! So I am dialing #632#!!
You have to continue to do it as your phone switches towers..... it's been working for me too.
It worked! Thank you for posting!
Bonbonhi wrote:
Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.
Just tried this... hope it works!
Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.
This just started happening to me I'm praying you reply because this was 10 months ago I have a MetroPCS T-Mobile so you saying if dial#632# I will start receiving my calls
