Forum Discussion

tgore3's avatar
tgore3
Network Novice
21 days ago

Warehouse

Warehouse lost my phone now im getting charge but they said I sent a phone with different imei # but want send my phone back to me and still charging me 900$

  • TMOKingsburg's avatar
    TMOKingsburg
    T-Mobile Employee

    Call 611 and ask for a "handset research form"  to be filed, that'll get the investigation started. IMEI #s are trackable within T-Mobile. Good luck and hopefully you get a helpful agent on the phone call.