Forum Discussion

  • atvman's avatar
    atvman
    Network Novice

    My son bought a Galaxy A15 5G recently and put a lock on it using Google account.  He has a head injury and has forgot what his google password is.  How can he get past the login screen?  His google account only recognizes his old phone number and he can’t update to his new phone number.  Google wants to verify who he is with his old phone number.  He never set up a recovery phone number or a recovery email.

  • Unlocking your Samsung Galaxy S22 Ultra depends on the type of lock you're dealing with (PIN, password, pattern, fingerprint, or Google account). Here are some common methods to unlock your phone:

    1. Using Your Google Account: If you've forgotten your PIN or password, you can use the "Forgot Pattern" feature (if available) and enter your Google account credentials.
    2. Samsung Find My Mobile: Log in to your Samsung account on the Samsung Find My Mobile website, then select your phone and choose "Unlock."
    3. Factory Reset: If other methods fail, a factory reset can unlock the phone, but this will erase all data.

    If these steps don’t help, visiting a Samsung service center or contacting Samsung support might be necessary for further assistance.