Forum Discussion
To: T-Mobile Customer Relations
Bang Nguyen
O************@gmail.com
Date: February 6, 2025
T-Mobile Customer Relations
Dear T-Mobile Customer Relations,
I am writing to express my profound dissatisfaction with the service I have received from T-Mobile, specifically regarding the promotion of a free Samsung Galaxy S24 FE phone, which was promised to my family and me on 11/07/2024. This was presented as compensation for T-Mobile's failure to unlock my fully paid-off Samsung Galaxy A32 5G, and it has led to an ongoing series of unresolved issues and significant frustration.
From September to November 2024, despite my Samsung Galaxy A32 5G (phone number ends with 1960) being fully paid off, T-Mobile failed to unlock the device. In response, I was offered a free Samsung Galaxy S24 FE. This offer was confirmed multiple times by various customer service representatives, including Melvin, Cody, Anna (11/07/2024), Shilla (11/08/2024), Olivia, Brian (11/13/2024), and Teresa (11/26/2024).
However, despite receiving this confirmation, T-Mobile has continued to charge me a monthly device fee of $27.09 plus tax starting in December 2024, in direct contradiction to the agreement made. I have made more than a dozen phone calls, expended significant time and effort, and been repeatedly assured by various representatives that this issue would be resolved. Promises were made by Lester (12/02/2024), and T-Mobile managers Pessah (12/24/2024), Lyce (01/23/2025), and Dexter (01/31/2025). Regrettably, none of these individuals followed through on their commitments, and I have yet to receive the promised resolution.
This ongoing failure has caused undue stress, wasted valuable time, and left me with a growing sense of frustration. I am formally requesting that T-Mobile immediately remove all device charges associated with the Samsung Galaxy S24 FE, and that I be reimbursed for the time, energy, and resources I have spent attempting to resolve this matter.
I trust that T-Mobile values its customers and will act promptly to correct this situation before it escalates further. I look forward to your timely and favorable resolution of this issue.
Sincerely,
Bang Nguyen
Tmobile TForce team has recently successfully resolved this issue. Thanks TForce.
Tmobile TForce team has recently successfully resolved this issue. Thanks TForce.
This forum is primarily a peer help forum for customers to seek help from other customers. No one that can do anything about your experience will see that post here. You should try reaching out to T-Mobile by sending them a DM on either Twitter/X or Facebook.
