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aaronkameron's avatar
aaronkameron
Network Novice
8 years ago

Text message phone numbers turning to email addresses on WIFI calling

About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has this problem. Please fix Tmobile!

  • Wow, somehow I missed that thread. I'm glad you pointed it out, @aaronkameron! I'm going to reach out to see if I can have this looked into. The downside to this is that it's Saturday and we may not have any replies until the beginning of next week. I'm going to send you a private message to get a little more info. You can check your inbox here.