Forum Discussion
T-Mobile identifies my phone as the wrong device.
I've got an unlocked, black, 512G S23 Ultra that T-Mobile, both by app and when I called them, identifies as a 256G Green S23 Ultra. However, they correctly list it on the purchase agreement. Others have had similar problems. Anyone get it fixed?
It makes no difference in how your device performs on the network. The identification for non-T-Mobile purchased devices has pretty much always been incorrect. My T-Mobile green s23 Ultra 512GB shows up normal but my girlfriend's lime s23 Ultra 1TB she purchased from Samsung shows up as a black s23 Ultra 256GB. Again. No matter what your device is identified as in your account, it will still perform exactly the same as a device purchased from T-Mobile.
