Forum Discussion
popup problem
Every half hour I get a popup message. It says “T-Mobile keeps stopping” and below that it has “App info” and “Close app” first one takes me to the app page where I can do a “force stop” (yes I tried that and it doesn’t stop the popup) second option just closes the popup. Then it comes back a few minutes later. This is driving me nuts.
Things I’ve tried: restarted phone, deleted and reinstalled the app
I have a OnePlus Nord N200 5G
android version 11
Model DE2118
4GB RAM, 64GB ROM
used 64 GB storage and have 37.24GB left
Anyone know whats going on?
Just noticed I’ve used 64GB in storage and I have 64 GB of ROM, could this be it even though I have 37GB left in storage? Not tech savvy, which I’m sure is obvious!
- ireneboydNetwork Novice
T-mobile app keeps stopping, so irritating. Why can’t they fix this???
- charjeanneTransmission Trainee
Yeah, the one about them being hacked takes priority i’m sure. The popup doesn’t seem to be happening as often, that’s a good sign. 😀
- RRQTransmission Trainee
I'll have to wait for a response. Looks like they're dealing with a lot issues:
- charjeanneTransmission Trainee
Yes I’m still getting it. Haven’t seen the feedback option. That’s new.
CS also gave me a discount. Hope they get it fixed soon.
- RRQTransmission Trainee
UPDATE:. The brand new warranty replacement has began doing the same thing with the T-Mobile & T-Mobile Diagnostics app. Those plus a few others that "keep stopping". Tried online to get assistance only to get this. I guess the issue an ongoing problem. Anyone else still having this problem?
- car100opRoaming Rookie
@ghostleee
Thanks, but latest update already done, cleared both app cache, and data, numerous times, pop-up still occurs.
- charjeanneTransmission Trainee
Thanks Ghostlee13. I have been in touch with CS again this morning and was told they are still working on the problem. I do have the update and as of yesterday I was still getting the popup. I will wait, they will fix it eventually. 😀
- ghostlee13LTE Learner
Check the Google Play Store for an update to the T-Mobile app. That should resolve the issue, but I'd clear the app cache and data as well, just to make sure.
- charjeanneTransmission Trainee
No, it hasn’t stopped. I’m still getting “T-Mobile keeps stopping” however it seems its not happening as often.
Let us know if you see it on the new phone.
- RRQTransmission Trainee
Ok late follow up on the issue(s). Appears there are two separate apps with issues; T-Mobile & T-Mobile Diagnostics. The latter kept crashing on my phone that lead to a hard reset that didn't work with the phone being exchanged under warranty. Upon getting the new replacement the T-Mobile app (where this community is launched from) kept crashing making 8t difficult to communicate with TM. At least for now the pop up notifications from the Diagnostics app have stopped.
Bottom line:. Is the issue fixed? Are y'all still having problems? I'm hoping the replacement phone won't have the same problems.
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