Forum Discussion
Ordering via Samsung.com
I have been with T-mobile since at least 2011, maybe even before that. I have had three plans with them. First one of the legacy plans, can't remember the name. Had that for a while and then went to the Magenta Max (which is now a legacy lol). So I decided to upgrade my plan last month from Magenta Max to the Go 5g Plus to take advantage of the every two years upgrade. Both the Magenta plan and the new Go plan I have a First Responder Discount which I am very appreciative of. I went on T-mobile's site as I wanted to upgrade two of my seven lines I have for two S24+ 512's and only that phone. T-mobile didn't have any. So checked out Samsung.com and they still have it. And to my pleasant surprise it would seem I could get the T-mobile 800 dollar trade and an EIP all together the same as on T-mobile's site. So Samsung.com asks for phone# and pin and after entering my info, it says I can't complete it because I have a "non-regular" account. They list the following as unable to use Samsung.com to link to T-mobile:
Prepaid accounts, Inactive accounts, Business Liable accounts, Suspended accounts, Past due accounts, Government accounts, T-Mobile Employee Accounts, Samsung Elite Accounts, Sprint Accounts
So I am thinking ok, none of those apply to me. Well, it didn't work, and gave me:
T-Mobile doesn’t support your account type on Samsung.com. Please see the non-supported account types listed on the page. If you have an Individual account and believe you should not have received this error, you can contact T-Mobile Care to confirm/change your account type to supported type such as Individual – Regular and then return to Samsung.com. OR if you don't want to change your account type, please select T-Mobile device with Samsung offers and a payment option other than T-Mobile Equipment Installment program.
So I chatted with a T-mobile rep who told me I would have to switch plans to a "regular" account. So I asked him if I have a Go 5g Plus plan, and I am getting the same offers as anyone else with the same plan, only a discount on the monthly cost, that I would have to change to another plan for it to work? That does not seem to be correct?
So I DM'd via Facebook T-mobile earlier today and it has been fixed. They had to do whatever they needed to do but my plan and pricing did not change. Kudos to Rep Lawrence Loverin!!
Personally, I would have preferred to order my s23 Ultra through Samsung.com as well. No matter what I tried, it did not work. After trying everything Samsung and T-Mobile suggested as well as a few other things I thought of. I just gave up and ordered it through T-Mobile, which caused me to lose all of the extra accessories that I would have gotten through Samsung.com. It was nice to get my s23 Ultra 11 days before the official launch though.
