Forum Discussion

Bjreed3's avatar
Bjreed3
Network Novice
4 months ago

oneplus 9 update fails

My OS on the one plus 9 update fails.  I get the message Couldn't Update. Installation Problem.

Anyone encountered this and hopefully able to solve this?

 

Thanks for any ideas 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Have you tried clearing the update app cache and data?  Is your device rooted?  You can always download the full image update through Oxygen Updater from the PlayStore and select Local Update, if that option is available in your firmware version.

  • 2pist's avatar
    2pist
    Network Novice

    The Oxygen updater tries to load OOS 13 for the LE 2115. we need OOS 12 for the LE 2117. It fails to load.

  • jennim's avatar
    jennim
    Network Novice

    I have an Apple, but I was having a similar problem. I took about 2 weeks for someone to figure it out. My email had a . inbetweener a letter and a number, T-mobiles system could not read it. I had to change my email for this account. Then everything worked.  Maybe this will help