Mobile@Work blocking T-Mobile trying to install an app

Just got a new phone and set up mobile @work.  It seems the problem is the way tmobile has installed its bloatware, as I couldn't believe that my company was using Facebook and Amazon shopping. It took me a minute to realize that tmobile was inserting its own software into the RESTRICTED WORK PARTITION! I was able to delete everything except the tmobile app. I have a feeling that it is only a matter of time until all tmobile branded phones are banned from all corporate plans because of this behavior. 

I believe the problem is the way t-mobile is sideloading the app as not trusted from play store which t-mobile needs to correct. 

Boldin wrote:

Boldin wrote:

tmo_mike_c wrote:

@Boldin thanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already.

Thanks for the quick reply. I do have a ticket open and am expecting a call back later today.

 

I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side.

 

I never got a call back. I called back today. Based on some googling, it appears that the echolocate app is a portion of the larger T-Mobile app. I am unable to uninstall the T-Mobile app (although I can uninstall updates to it). I tried that and the problem persists. There needs to be a way of removing echolocate from the larger T-Mobile app, or whitelisting the echolocate app with MobileIron’s mobile @ work app.

wouldnt this be something that your IT department would need to do on their side?

nevermind, doesn’t work.

try this.  go into the tmobile app and under permission disable location access.

Well it's back.  I had posted earlier that I uninstalled mobileiron weighted and then reinstalled mobile iron. This fixed the problem for about 3 weeks. But now it is back with a vengeance. T-Mobile says they have no idea how to fix it, but this is a T-Mobile app. This is completely unexcusable. My latest T-Mobile service rep said "well I guess you'll have to change services because we can't do anything with it." I can't believe this is how T-Mobile treats their customers.

Boldin wrote:

tmo_mike_c wrote:

@Boldin thanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already.

Thanks for the quick reply. I do have a ticket open and am expecting a call back later today.

 

I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side.

I never got a call back. I called back today. Based on some googling, it appears that the echolocate app is a portion of the larger T-Mobile app. I am unable to uninstall the T-Mobile app (although I can uninstall updates to it). I tried that and the problem persists. There needs to be a way of removing echolocate from the larger T-Mobile app, or whitelisting the echolocate app with MobileIron’s mobile @ work app.

This has been happening to me for the last 2 weeks.    Unfortunately when the notification pops up I am getting disconnected from calls and have to restart phone to receive calls.   Due to COVID I work from home and have resorted to using my Spectrum internet phone line to handle business calls as I can not rely on my cell phone.    

This is extremely frustrating and disappointed the response is for me to call my IT administration.    Isn’t their a solution that T-Mobile has that does not involve me having to call my corporate IT administration?

tmo_mike_c wrote:

@Boldin thanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already.

Thanks for the quick reply. I do have a ticket open and am expecting a call back later today.

I have not yet had my work’s IT team un-enroll/re-enroll me a second time. My thought process is that it takes about an hour or so to go through the entire process, and I don’t expect to have to do this with them once every few weeks. I’m planning on waiting until a T-Mobile tech care person calls me back later today, to see where it leads us. If I have to do this again, I want to know that it’s truly the fix (and final fix) - I can’t keep taking time off of work to fix a recurring issue. That said, it is arguably an issue caused, at least in part, by my work’s required app, so maybe if I hit their wallet with the issue, they’ll add focus to it on their side.

@Boldin thanks for updating me. After the issue came back, have you had your IT team un-enroll you and try again? You may be at a point where you’ll need to have our Tech Care team file a Trouble Ticket for you if you haven’t done that already.