Mobile@Work blocking T-Mobile trying to install an app

I’m having the same issue.  But can’t uninstall or disable the T-mobile app. Has anyone been able to get this fixed?

hi I also have mobile iron/mobile@work and today was when I started getting that annoying popup.I surprisingly DIDN;T look around on the web much (like I usually do) but instead just hopped on tmobile app and started chatting with them… could have saved myself some time, although she did confirm things-- I found on https://www.appbrain.com/app/t-mobile/com.tmobile.pr.mytmobile  along the left side was com.tmobile.echolocate - so the culprit is the tmobile app itself. the tech support person said this could make sense as apparently the app did just have an update. I can’t say I’m crazy about the name of this feature (echoLOCATE? some background location tracking? <tin foil hat off>  but my suspicion is that its so new that mobileiron hasn’t whitelisted it yet. presumably an app from someone like tmobile would probably pass muster w/ mobileiron but it’s just too new at the moment. the fact you posted this 20 some hours ago, and the paucity of results on the web makes me think its a new phenomenon.

luckily, i rarely use the app so, as the support person seconded the idea; I just uninstalled it from my phone, and thus far I’ve not had the popup show again.. good luck

I have been having the same issue for a couple of weeks. But it’s a popup not a notification that can be snoozed or disabled. Also, my wifi calling gets set to Cellular Preferred whenever it happens. This is an issue since cell coverage is horrible in my home so I have to be on wifi. It’s becoming a big issue as I have missed important phone calls. 

I have also been having this problem. I wonder if it’s because the app is “com.tmobile” so ironport is not recognizing it as an installation we can’t control.

I have to dismiss dozens of the pop over dialog box every. single. morning. I can’t even get through a normal action without a pop up dozens of times a day. SO ANNOYING!!!

Has anyone figured it out?  Very frustrating.

I spent 30 minutes online with tmobile tech support.  They had me do a "cache reset".  That worked about 10 minutes.  67 Pop ups already today again.  Then T-Mobile told me to contact Samsung.  Samsung said it is not their problem as it is a Tmobile program.  Pretty frustrated.

This has been happening to me for the last 2 weeks.    Unfortunately when the notification pops up I am getting disconnected from calls and have to restart phone to receive calls.   Due to COVID I work from home and have resorted to using my Spectrum internet phone line to handle business calls as I can not rely on my cell phone.    

This is extremely frustrating and disappointed the response is for me to call my IT administration.    Isn’t their a solution that T-Mobile has that does not involve me having to call my corporate IT administration?

what phone? phone dependent you might be able to slide the notification to the side and it should have a gear to go into settings to mute it etc.

What app did you remove? I am not able to locate echolocate app.

An update/clarification: I removed the "main" tmobile app (not tmobile tuesday). Follow the appbrain link above for a description of the app.

HOWEVER. After my above post, after uninstalling and rebooting... Last night I started getting same popup again!:(

So unfortunately back to square 1. I might also uninstall tmobile tuesday, as that the only other tmobile branded app on my phone. again w/o trying to sound too paranoid; "echolocate" makes me think it is some kind of location related part of an app; and I know tmobile tuesdays asks you to turn on location for additional local deals [I haven't done so].. nonetheless, the fact that there is location-specific data within that app makes me think it could be the culprit. I dont know.. but i do know that I only had 2 tmobile apps on my phone - the "main" one to see billing, chat with agent, etc; and tmobile tuesdays. if they're both off and I STILL get popup, I'll be confused and concerned.. are there some background apps/processess running??