Mobile@Work blocking T-Mobile trying to install an app

tmo_mike_c wrote:

Seems like at least a few folks have seen this resolved by contacting their IT admins and having them remove and readd/reconfigure the email setup on the backend. I suggest folks try that first. You may want to remove the email from the phone and try the Email troubleshooting steps on our Messaging and Email troubleshooting page.

This is what I did, but the problem was resolved for only about two weeks before it came back.

I contacted my work help desk, had them un-enroll me from mobileiron, then I did an android software update, waited a few days, then had work re-enroll me back into mobileiron. After about two to three weeks, the problem came back.

kwilson86 wrote:

I posted this original issue and I am happy to report that the issue has been fixed on my phone. I talked with a tech support rep and I don’t know what they had to do, but whatever it was, it is fixed. I hope that encourages the rest of you to give them a call. You can direct them to this community page for details.

Is there any further detail you can provide? I was on the phone with support for almost an hour yesterday and they don’t accept emails so I couldn’t provide the link to this thread.

For the everyone else’s information, they had me clear my cache and saved data in Chrome (which I knew wouldn’t work), had me try to uninstall the T-Mobile apps (I had two T-Mobile apps for some reason) - but they wouldn’t uninstall. I could uninstall the updates to the apps, so she had me do that. Afterward, she had me clear the data associated with those apps, but those options were grayed out and I couldn’t do so. She then had me restart the phone. Since I was using the phone (it’s my only one), she is going to call me back today to see if it fixed the problem.

Spoiler alert - it didn’t.

Seems like at least a few folks have seen this resolved by contacting their IT admins and having them remove and readd/reconfigure the email setup on the backend. I suggest folks try that first. You may want to remove the email from the phone and try the Email troubleshooting steps on our Messaging and Email troubleshooting page.

This issue was resolved (not by T-mobile).  My IT administration unregistered and removed mobile iron.  We waited about 3 hours and I'm that time frame com.tmobile.echolocate was able to install.  After that time period we reinstalled and registered mobile iron back on my phone and everything worked perfectly.

Tmobile customer support, please fix this issue!

I posted this original issue and I am happy to report that the issue has been fixed on my phone. I talked with a tech support rep and I don’t know what they had to do, but whatever it was, it is fixed. I hope that encourages the rest of you to give them a call. You can direct them to this community page for details.

I spent 30 minutes online with tmobile tech support.  They had me do a "cache reset".  That worked about 10 minutes.  67 Pop ups already today again.  Then T-Mobile told me to contact Samsung.  Samsung said it is not their problem as it is a Tmobile program.  Pretty frustrated.

I thought I had it fixed. 

I had my work unenroll me from mobile iron, then did a software (android) update on my phone. Then had work re-enroll me in the mobile iron program. That seemed to have fixed it for about 2 or 3 weeks.

It started back last night without warning or indication. This is getting old fast. Ironically, it just popped up on me as I type.

Has anyone figured it out?  Very frustrating.

I have also been having this problem. I wonder if it’s because the app is “com.tmobile” so ironport is not recognizing it as an installation we can’t control.

I have to dismiss dozens of the pop over dialog box every. single. morning. I can’t even get through a normal action without a pop up dozens of times a day. SO ANNOYING!!!