LG IMS HAS STOPPED

IMS Problem:

When you call LG they say it s a T. Mobile update problem. T Mobile needs to fix it. 

Hi,
it seems Tmobile upgraded the IMS Software Stack in core network during Saturday.
Please consider that:
1- the source of problem is not your LG phone. because LG stopped updating most of the phones.
2-Factory Reset will not help.
3- Force Stopping IMS and VoLTE feature in your phone, make your phone malfunction, unreliable.
4- The built-in VoLTE and IMS are part of the core of Android. if you check you see it tries to connect to T-Mobile and it is draining your battery fast.
5- Since the LG phones are T-Mobile certified I expect T-Mobile address it as soon as possible. even rolling back the new software until LG phone problem are solved.
6- I expect compensation from T-mobile, since Saturday my time is wasted and my phone doesn’t work properly even in Flight Mode. even I cannot use basic apps because of Err messages and slow response in my phone

Thank you 

"LG IMS has stopped working" popup every 4 seconds rendering T-mobilr/LG phones almost unusable!

Monday May 23 1:30p ET finally got through to T-mobile tech support again now after 24 hours ---T-mobile engaged in criminal act, They are offering 2 solutions while blaming LG (phone functions fine and browses perfectly with T-MOBILE SIM CARD REMOVED (LESS PHONE/TEXT).

T-MOBILE SAYS:

1) FACTORY RESET ---do not do...does not work

OR

2) They will swap you a REVVL 5G phone for ‘free’ after ‘refundable upfront costs (and of course a contract)

UNACCEPTABLE!

They are illegally forcing the retirement of 3Gand 4G phones to up-sell customers to the (cheaper for them to run), 5G phones which may be more dangerous and are not as good quality or features as our LG phones. The REVVL phones have permanent batteries which go bad in a year. My LG has a superior low light camera.

I want only a phone with a replaceable battery like both my LG V20 phones with enhanced audio

JUST FIX THE DELIBERATE PROBLEM AND GO PUBLIC WITH IT.

Time for us to call each State Attorney General and demand an investigation.

Very disappointed.  Well it's time to move carriers I suppose.  What good is paying a couple hundred dollars a month for a cell phone service that you can't even use.  

@sheribrack - It's not caused by downloading an app. T-Mobile pushed an update last night and now multiple LG phones are bricked. T-Mobile needs to fix this or provide credit for new phones! 

Called last night TMobile support and they said they reported the issue with my LG V60 and to give it about 5-hours. If still not resolved within 5-hours, then I would have to call LG, as they are the manufacturer. Even though TMobile pushed out the update on the LG phones. Doesn’t make sense, if we are paying TMobile and not LG. TMobile is responsible for this pushout update and malfunctioning on many phones. Thus far from last night’s ~10PM call and this morning, there has been no follow up from TMobile representative. The above resolutions to reset in the app LG IMS and cache and force stop, turning off wi-fie does not work. I tried using a different new LG V60 phone and didn’t work either. Reset it it and immediately got the same message, LG IMS keeps stopping [App info or Close app]. When is this going to be resolved?

I agree with the thoughts here. 

T-Mobile should be reaching out via e-mail to the customers who have LG phones telling them (us) that they are aware of the issue and are owning it and therefore will resolve fixing the issue. 

T-Mobile can’t claim they are not responsible! We bought our phones through them (at least I did) and that should not let them off the hook. 

What happened to proactive customer service?  T-Mobile is aware of these events, or at least should be if they are collecting their telemetry correctly. They could had jumped on this informing all they are on top of it. 

I think they just assume impacted folks will purchase a new phone (which they get the kickbacks).

Businesses only react (not respond) based on the pain they feel their customers are experiencing and whether the customers will cause bad press or churn (leave). 

I am getting more disappointed with this company over the years. It seems they have included folks from companies like Sprint who had it all wrong when it came to customer service. 

If this is not fixed by today, I am jumping ship. Verizon provides a nice package that is tempting at the moment. 

T-Mobile is refusing to take responsibility for this LG device problem, in spite of the fact that they sold me what is now virtually a defective phone. I was told to call LG, HELLO, my phone is not working. They acknowledged that they "Partnered" with LG & understand that there is no partnership between LG & myself yet I should call their Partner? They are culpable, they sold me the phone. They are refusing to provide a replacement or trade in credit. The only option they gave me was to purchase a new phone & because my 20 year account is in good standing, they generously offered to finance my new phone! Shame on them for treating us like this, with no warning. And just a heads up to those attempting to find a work around I was advised if I attempted a factory reset I may lose all my data & not be able to retrieve it later. I filed a complaint with the FCC, the state Attorney General may be a better choice since the AG has the power to file a class action suit.

T-Mobile I smell a class action lawsuit. This is your fault not LG.

This issue happens to me on both WiFi and Off. I have tried every one of the steps on all threads except for factory reset.  I did notice that I also now have No mobile data and No IP SECTION in hidden menu. No response from Tmobile except LG is aware and working on it so waiting game I guess.