Forum Discussion
LG G7 error message this morning
LG G7 phone is getting constant LG IMS keeps stopping message/
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother’s v20. At least for now…
And it is completely absurd that LG/TMobile are telling people to factory reset.
- SocialCatastropNewbie Caller
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother’s v20. At least for now…
And it is completely absurd that LG/TMobile are telling people to factory reset.
- paguyNewbie Caller
Same here, it started this morning on my LG V30 (H932, running the latest system software, H93230d). I can’t make calls or send or receive texts. I get the “LG IMS keeps stopping” pop-up, maybe every 30 seconds to two minutes or so.
I’m seeing lots of other users posting about this in lots of places today. Every post/comment I’ve seen about this has been from someone using an LG device on a T-Mobile network (including MVNOs using TMo). There seems to be some issue on the provider side (T-Mobile/LG) that is causing this crippling issue for us. Probably thousands of us, at least.
T-Mobile, can you please acknowledge the issue, and confirm to us that you’re working on it? What do you know, and when can we expect a fix?
Posts:
- https://www.youtube.com/watch?v=SJc7AUbrIWI - This video was posted today. The YouTuber probably heard about the issue, and posted the old solutions to the error, which aren’t working for us today, as stated by many users in comments.
- https://www.reddit.com/r/AndroidQuestions/comments/uvbxyt/lg_ims_keeps_stopping_error_message/
- https://www.reddit.com/r/lgg7/comments/uvcjmz/lg_ims_keeps_stopping/
- https://www.reddit.com/r/MetroPCS/comments/uvdov3/lg_ims_keeps_stopping_widespread_issue/
- https://www.reddit.com/r/lgv40/comments/uvdn78/lg_ims_keeps_stopping/
- https://www.reddit.com/r/lgg6/comments/uvcqqr/unfortunately_lg_ims_has_stopped_anyone_else_its/
- [EDIT:] https://www.reddit.com/r/techsupport/comments/uvc0fh/lg_ims_stopping/
- [EDIT:] https://www.reddit.com/r/tmobile/comments/uves36/any_lg_users_wake_up_to_a_broken_phone_today_lg/
- Pierre_Van_WykNewbie Caller
I have a G7 and none of the suggested solutions work.
- rock-rockRoaming Rookie
Called tmobile customer service they told me to call LG. Called LG at 1-833-378-0003 and the LG rep did not have a solution. I tried factory reset and problem still happening. Who at tmobile or LG can fix this probelm ?? Poor service
- newmarketjackRoaming Rookie
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother’s v20. At least for now…
And it is completely absurd that LG/TMobile are telling people to factory reset.
Tried, No joy,
- tstarkRoaming Rookie
Nothing is wrong with your phone. This is a T-Mobile network problem. LG has not made any changes to their cell phone android operating system or system apps, so T-Mobile must have made a network change that caused this error to pop-up. Push T-Mobile to correct their error.
- teklklNewbie Caller
i even tried disabling the “draw over other apps” still pops up
- carpetwebNewbie Caller
t mobile is blaming LG……..Lg is not answering phones…..since lg is no longer making phones they could care less……...tmobile should be required to give us comparable phones to solve our issue. We bought these phones from them in good faith. Something lg has done has made them for the most part useless.
- ScoshepNewbie Caller
Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG’s are having this issue.
I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out.
- magenta9978638Newbie Caller
Same problem. And my 4g is unavailable. I even did a hard reset of my phone. Same issues.
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