Forum Discussion

magenta6809245's avatar
magenta6809245
Network Novice
2 years ago

IMEI Not Recognized forupgrade

I am trying to trade in my old phone (Microsoft Lumia 650), however system is NOT recognizing the IMEI number when I enter for trade in.  How to proceed?

  • syaoran's avatar
    syaoran
    Transmission Titan

    That device is way too old to be used as a trade-in.  

  • The upgrade condition states "Trade in any phone in good working condition." So that is not the reason.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Most upgrades do have terms and conditions as well as a trade-in eligibility list of devices that qualify for the promotion.  

  • syaoran wrote:

    Most upgrades do have terms and conditions as well as a trade-in eligibility list of devices that qualify for the promotion.  

    yeah its usually in the fine print.

  • HeavenM's avatar
    HeavenM
    Community Manager

    I recently did an upgrade on that same offer and had a really old HTC phone. You may want to contact our support teams to have them process the order. Most people on the Community like to send a direct message to T-Mobile on social media. The T-Force team can get the order done and they can file a ticket for the website to make sure that it is working as intended. That is a really great deal, so I hope you are able to take advantage of it.