Forum Discussion
Group chat issues
I seem to have this recurring issue
I have a brand new Samsung S10+, bought from t-mobile
I am part of a group chat with my coworkers (who all have iPhones), whenever I am on my home wi-fi or work wi-fi they seem to be receiving my texts twice. when they text me it comes with a serious delay, and I don't receive images they send. This also happens when I am not on wifi and am on 4g.
I also receive texts twice when it is one-on-one texting with a friend.
This needs to stop.
Someone please help!
We are going to need to open a network trouble ticket for this. Please give us a call so that our over the phone support folks can collect examples from you and get a case opened to be investigated.
Same issue, but on a pixel 4
We are going to need to open a network trouble ticket for this. Please give us a call so that our over the phone support folks can collect examples from you and get a case opened to be investigated.
There has to be a solution Sent from my T-Mobile 4G LTE Device
It is, I'm only getting some messages individually Sent from my T-Mobile 4G LTE Device
Can you open the messaging app and go into settings>Multimedia settings and ensure that group messaging is still enabled?
Its not working and now I'm receiving texts that should be in the group chat as individual texts to meSent from my T-Mobile 4G LTE Device
We want to try and clear out the old threads in case that is what is causing the issue. If after you clear the old threads and messages still are being sent 2x, we will want to open a support ticket with our engineers to investigate this as a network issue.
That can't be a long term solution There has to be some other waySent from my T-Mobile 4G LTE Device
Ahh okay, definitely do not want to lose that. There are some pretty nifty sms backup applications on the play store that you can use to back up your data before deleting those threads.
I need the info in the group chat, and its relatively newSent from my T-Mobile 4G LTE Device
