Forum Discussion
Did I get a downgrade?
My wife put in a claim for her bronze note 20 ultra, they sent her a black s21 ultra. It might be a mm smaller, no pen, and a worse color. It feels like she's been a little short changed, especially after paying for 5 years of insurance and the 100 dollar deductible. Yeah it might be a like-kind phone, but ngl i feel embarrassed for her. Do we have grounds to complain or is the s21 a better phone, and we should go ahead and send them the note 20 without complaining?
If an exact match for the device the claim is for isn't availalbe as a replacement. Then it is replaced with the closest thing available. It might be worth using the replacement for a trade in for something better and newer. With the s25 series just around the corner, there should be some great deals on the s24 series and s25 series. If you want another Note 20 in copper. Checking Swappa is probably the best place to look but that device and even the s21 series are far behind in modem technology for the evolving T-Mobile network.
