Forum Discussion

Warby's avatar
Warby
Network Novice
5 days ago

WhatsApp Charges

I recently switched over to T-Mobile and was unexpectedly hit with a $70 charge for an international WhatsApp call. With other services I used WhatsApp frequently to talk to my family in Colombia and never received a charge. Is it standard procedure for T-Mobile to charge for international WhatsApp calls? If so, I will have to move to another provider again. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    WhatsApp has the ability to hand off to cellular without any sort of warning when your data or WiFi is not able to maintain the call.  Once it is handed off to cellular, the call is billable.  There is no way to disable this from happening in WhatsApp.