Forum Discussion

GammaCentauri's avatar
GammaCentauri
Network Novice
6 months ago

What phone number can I use to have a Live Chat via TEXT?

I’m starting a new thread instead of adding to this older one:

 

charm wrote:

text the number +1 (800) 866-2453 that’s there live chat number 

 

I sent an SMS to the above number about 30 minutes ago but haven’t received a reply. Has the number changed or is it just not monitored on the weekend?

  • I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but you are right that the phone number is the wrong one. I will have to check out that other thread to make sure the right information is marked as the answer to avoid confusion for others. 

    Any T-Mobile customer can send a text message to 611 and get help from our messaging team. So much easier than trying to remember the long 1-800 number. 

    Try it out and let us know how it goes 😁

  • HeavenM's avatar
    HeavenM
    Community Manager

    I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but you are right that the phone number is the wrong one. I will have to check out that other thread to make sure the right information is marked as the answer to avoid confusion for others. 

    Any T-Mobile customer can send a text message to 611 and get help from our messaging team. So much easier than trying to remember the long 1-800 number. 

    Try it out and let us know how it goes 😁

  • gramps28's avatar
    gramps28
    Router Royalty
    GammaCentauri wrote:

    I’m starting a new thread instead of adding to this older one:

     

    charm wrote:

    text the number +1 (800) 866-2453 that’s there live chat number 

     

    I sent an SMS to the above number about 30 minutes ago but haven’t received a reply. Has the number changed or is it just not monitored on the weekend?

    That's the basic Tmobile support number, there's no sms support there.