Forum Discussion

acortes95's avatar
acortes95
Network Novice
5 years ago

What happens if I don't return my device through the JUMP! benefit?

I got a new phone through the JUMP! benefit and have to send my old phone back. What happens if I don't return it?

Due to me not having a printer and COVID-19 (meaning I can't go to a store where I can print the label), I won't be able to return my device on time.

What happens if I either don't return the device, or return the device late? Will I get charged a fee or something? And if so, how much?

I'll be able to print out a label for the device once I return to work and can go to the post office then to drop off the phone, but I don't think the device will reach the warehouse by the date they want me to return it by.

Thanks in advance for any help.

  • You will be charged the remaining balance owed on the device.  Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned.

  • Mama_33's avatar
    Mama_33
    Newbie Caller

    What happens if I do a trade in and don’t return my phone when my new ones arrives? The one I have now is already paid off.

  • syaoran's avatar
    syaoran
    Transmission Titan

    You will be charged the remaining balance owed on the device.  Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned.

  • acortes95's avatar
    acortes95
    Network Novice

    I'd be charged for the remaining balance on the old device?

    I was thinking about possibly taking it into a store if any nearby stores are open, as another option.

    Thanks!

  • syaoran's avatar
    syaoran
    Transmission Titan

    Yes, you would be charged the remaining balance on the device you were supposed to turn in, if you don't turn it in.

  • gramps28's avatar
    gramps28
    Router Royalty
    Tina59 wrote:

    I bought my phone . I didn't do JUMP!!!

    You can keep the phone.