Forum Discussion

moptlav's avatar
moptlav
Network Novice
3 years ago

want to cancel paramount plus

I want to cancel paramount plus from my tmobile account.  How to do this?

 

  • Kiasta's avatar
    Kiasta
    Network Novice
    micmike wrote:

    Paramount+ subscription & billing

    • Your subscription is managed through T-Mobile.
    • T-Mobile acts as the method of payment for your Paramount+ membership each month.
    • If you remove Paramount+ from your account, T-Mobile will immediately stop being your method of payment.
    • If you have problems with your subscription or wish to manage your subscription go to the T-Mobile login page.
    • To manage the Paramount+ subscription, go to Manage add-ons

     

    Getting support

    If you need support, you'll need to contact either Paramount+ or T-Mobile, depending on the type of help you need.

     

    Paramount+ support

     

    T-Mobile support

    Contact T-Mobile​ if you need help with:

    • Adding or removing Paramount+
    • Basic troubleshooting (app connection issues, 
    • Getting a new Paramount+ activation text message
    • Cancelling existing trial version immediately
    • T-Mobile plan, billing, & account management
    • Basic network or hardware troubleshooting

    Canceling

    • If you cancel your T-Mobile account, you will immediately lose your Paramount+ subscription. T-Mobile will no longer be your Paramount+ method of payment and you will need to subscribe to Paramount+ directly to start a new subscription.
    • If you cancel your Paramount+ subscription through T-Mobile, the cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).
    • Log in to the T-Mobile App, T-Mobile, or contact T-Mobile customer service to remove Paramount+ from your account.
      1. Log in to T-Mobile.com using your T-Mobile ID.
      2. Select View Account > Shared Add-ons > Manage add-ons.
      3. Deselect the Paramount+ feature and choose Continue.
      4. On the Review your order page, select Agree & submit.

    Good job with the copy paste response that doesn’t help anyone. Paramount+ doesn’t show up on the addons menu, so you can’t actually manage it from T-Mobile. Bunch of genius support we got here.

  • micmike's avatar
    micmike
    Network Novice

    Paramount+ subscription & billing

    • Your subscription is managed through T-Mobile.
    • T-Mobile acts as the method of payment for your Paramount+ membership each month.
    • If you remove Paramount+ from your account, T-Mobile will immediately stop being your method of payment.
    • If you have problems with your subscription or wish to manage your subscription go to the T-Mobile login page.
    • To manage the Paramount+ subscription, go to Manage add-ons

     

    Getting support

    If you need support, you'll need to contact either Paramount+ or T-Mobile, depending on the type of help you need.

     

    Paramount+ support

     

    T-Mobile support

    Contact T-Mobile​ if you need help with:

    • Adding or removing Paramount+
    • Basic troubleshooting (app connection issues, 
    • Getting a new Paramount+ activation text message
    • Cancelling existing trial version immediately
    • T-Mobile plan, billing, & account management
    • Basic network or hardware troubleshooting

    Canceling

    • If you cancel your T-Mobile account, you will immediately lose your Paramount+ subscription. T-Mobile will no longer be your Paramount+ method of payment and you will need to subscribe to Paramount+ directly to start a new subscription.
    • If you cancel your Paramount+ subscription through T-Mobile, the cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).
    • Log in to the T-Mobile App, T-Mobile, or contact T-Mobile customer service to remove Paramount+ from your account.
      1. Log in to T-Mobile.com using your T-Mobile ID.
      2. Select View Account > Shared Add-ons > Manage add-ons.
      3. Deselect the Paramount+ feature and choose Continue.
      4. On the Review your order page, select Agree & submit.
  • HappyDaddy's avatar
    HappyDaddy
    Network Novice

    Under my Para +. I cannot find the “Setting”, but only has “Account” and one description as below, please help to fix and cancel it. Thanks.

    You’re subscribed through T-Mobile. To manage your subscription, visit your T-Mobile account. Heads up: the Paramount+ with SHOWTIME® bundle is not available via T-Mobile.

  • gramps28's avatar
    gramps28
    Router Royalty

    Have you tried signing into your Paramount Plus account and go to the settings?  There's an option there to cancel.