Forum Discussion
Visual Voicemail is a fail
For weeks Visual Voicemail has been just about worthless. Constant "try again in couple of hours" or "greeting not changed" or "unable to sync" messages. Meanwhile, in the Play store the app is getting one-star reviews and complaints by the buckets.
I have a business plan with four phones and can't change greetings. If you don't get this fixed soon we're going to start talking about compensation.
I'm going to say that it must be an app issue with T-Mobile. I have built-in visual voicemail on my OnePlus 6t and had the same built-in functionality with my Moto X4.
I had no problem on either one of those so it's not T-Mobile's service that's a problem its T-Mobile's app. It is pretty old and pretty outdated. However that is just the user interface so I cannot speak as to why the functionality doesn't work unless it's just for programming.
also to mention that anytime I try to edit any post it comes out looking like some sort of Ransom note. all of T-Mobile's pages have some sort of issue where they don't load or they don't load completely or the graphics are missing or some such it's always a problem. Still not sure why in this day and age that a tech company cannot get this correct.
It took me 10 minutes to correct and edit this post.
I have experienced the same problem starting mid-July - not receiving visual voice mail. Message received was "unable to fetch voice mail, suggest refreshing the inbox, which did nothing. I had to uninstall certain Apps and then was able to receive a visual voice mail. Did not have this problem before.
Ok, let's look at a couple of facts.
1. snn555 gives a work around, which is technically correct, but does not address the complaint I have, which is Visual Voicemail, a product published by or through T-Mobile isn't working.
2. Amanda...There are dozens, and I mean dozens of one-star reviews and complaints about VVM on the Google Play store. If one will look at the dates on those they will find that in the past couple of months the product has completely broken. TODAY--just today (August 5, 2019) there have been 17 one-star reviews and 3 two-stars. The facts show my complaint is not an isolated issue. So, to more or less imply that a "simple change" has been such a pain is to ignore the facts (and sounds very patronizing). And no, I will not do a backup and master reset. My phone, an S-7 is up to date on all Android and a brief look at the Play Store reveals I have no pending updates from T-Mobile. Others have tried resetting and have not been successful, so there's no point in wasting my time. I would encourage you to run a Google search on Visual Voicemail and also go to the Play store. Maybe the realization that this is a widespread problem will change your perspective.
Hey, @popvid!
I'm sorry such a simple change has been a pain. How long has this been going on? Are you on the latest update for VVM (visual voicemail)? Our teams have also mentioned if you're still having issues after using the latest update, to backup your device and complete a master reset. If you need steps on backing up your info and completing a master reset, please let me know what type of phone you're using.
you can always call your own number or long press the number one on your dialer and go to voicemail and change your greeting there.
