Useless customer service.

My services were restricted today. I made a payment arrangement to have my services restores but they were. I tried calling, and using the chat. Any time I tried to call, the call wouldn't go through. The chat, when I finally got connected was useless. I was just given a number ans told to call it or find time in my busy schedule to find a t-mobile store to have my services restored. I explained that I couldn't make calls because I have no service. I was told to use someone else's phone. I'm not paying for this service to have to use someone else's phone. My dad was the account holder. I sent in info on the 29th of August to have the account changed over to my name. But they never did anything with it. So now I am being punished because they didn't do their job and I have to figure out a way to fix it. Customer service for sprint has dropped since t mobile took over. I wouldn't recommend this provider to my worst enemy.