Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn’t hurt to log out of the account and clear browsing history if you haven’t already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
HeavenM wrote:
Hello all. I greatly appreciate you posting about your experiences and apologize in my delay in responding to this and many other threads. I wanted to make sure that I took some time to look into what was going on and find some answers before I posted anything because I didn’t want to speculate or spread rumors.
Firstly, I want to make it 100% clear that we are not getting rid of the ability to view detailed usage real-time. We understand how important it is that everyone is able to see what is going on with their lines. Waiting for the next cycle is not reasonable especially in the situations that are discussed on this thread and others.
All of the valuable feedback that you shared here on the Community and through the tickets that are filed through customer care are extremely helpful. Your feedback is being heard and we are working on finding the root cause to this issue and fixing it. We are so sorry for any inconvenience this has caused. I know it has been going on for a while, but we appreciate your continued patience while we work towards a solution.
This is still an issue as of 7/2024....Techs can see what the consumer can't. How much data have I used? No way to tell anymore... The gauge or meter is no longer visible unless you work for T-Mobile. 4 ticket closed by them with no resolve. Time to switch carriers again.
Ok, so there is still a problem with usage details not updating. Atleast not updating everything.
What is going on?
I am getting fed up woth this.
Same problem a year and a half later. Can not access usage data.
Been a year now and they have yet to fix this issue.
This is still not working correctly in December 2023…. What is going on?
Well not sure having it update is good enough becuase the data is actually not even accurate. over 100 text messages from 3 diffrent numbers does not even show up !! ..perhaps i should just go bck to verizon
Months later, this appears to be happening again. I have message details listed for 3 of my 4 phone lines, and for the 4th line, the details stopped about 8 days ago.
It never really worked for me. Still not working, and it’s June. A few calls and texts in usage are on all the phones on my account, but nowhere near all the calls and texts.
Mine isn't fixed. It hasn't updated in 2 days. I don't know my actual data usage. And yes I logged out and cleared cache and all that. Still not working.
MLee33 wrote:
Anyone having issues again ? My text usage hasn’t updated since yesterday morning, & call log yesterday afternoon. Does this have something to do with the new billing cycle, & will it be resolved ?
If your billing cycle just started over, then it absolutely has to do with that. Usually, usage details disappear for 2-3 days after your bill cycle closes and then will populate and update every couple of hours.
