Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not updated. Anyone else had that problem?
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn’t hurt to log out of the account and clear browsing history if you haven’t already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Anyone having issues again ? My text usage hasn’t updated since yesterday morning, & call log yesterday afternoon. Does this have something to do with the new billing cycle, & will it be resolved ?
Garciak14 wrote:
I cannot see my data usage… when i click on one of the lines it says “manage data” or “our wires crossed” . Is it just my account or?
read the post directly in front of yours.
I cannot see my data usage… when i click on one of the lines it says “manage data” or “our wires crossed” . Is it just my account or?
elimjohnson wrote:
As of 2/28 my usage history has stopped...now usage details page shows nothing at all except a “Manage Data” button which does nothing.
Hey there. Just wanted to point you to my response to TaichX because I feel that it may be relevant to your situation as well.
HeavenM wrote:
Hey there @TaichX While the overall issue has been resolved, it is still possible for there to be one-off errors. The previous month usage details usually disappear for about three days after the bill cycle closes, so you may want to make sure that you are not within that time window. If you have logged out and cleared your browser history and still have missing information, then you would want to reach out to our care team to follow our normal troubleshooting flows to get that resolved.
As of 2/28 my usage history has stopped...now usage details page shows nothing at all except a “Manage Data” button which does nothing.
HOORAY
My usage is FINALLY showing daily updated results. Maybe next step showing actual times based on your location.
" Fingers crossed" I don't understand how phone calls are in my time zone but messages are not ?
TaichX wrote:
Contrary to comments on other threads here on the community, the problem is still not resolved in that my usage from the last billing cycle is missing!
So, I now have current usage, but a whole billing cycle of usage is still missing!Hey there @TaichX While the overall issue has been resolved, it is still possible for there to be one-off errors. The previous month usage details usually disappear for about three days after the bill cycle closes, so you may want to make sure that you are not within that time window. If you have logged out and cleared your browser history and still have missing information, then you would want to reach out to our care team to follow our normal troubleshooting flows to get that resolved.
Although grateful that it’s business as usual with our accounts, isn’t anyone else curious why a multi-billion dollar company took 5 weeks (in my case) to fix this? Would anyone settle for their cell phones not working for 5 weeks? For those folks who are relying on that usage data to do client billing, or just check to see if you’re within your allotted data allowance, this was more than a slight inconvenience, and I believe TMO should give us all an explanation. It’s the least they can do, no, really!
Contrary to comments on other threads here on the community, the problem is still not resolved in that my usage from the last billing cycle is missing!
So, I now have current usage, but a whole billing cycle of usage is still missing!My usage data is back to normal. Thanks for all the help.
